CHANEL

Reviews

• SM

  S M

  1 day ago
  2.0
  Very disappointing experience at the Chanel store. The staff barely acknowledge you and seem uninterested unless you practically beg for assistance. I ended up having to ask security to get someone to help me, which is honestly embarrassing for a luxury boutique. The manager doesn’t care at all about improving the customer experience at this store. If she did, the staff would be more attentive and the overall atmosphere wouldn’t feel so dismissive and unwelcoming. One employee gave me their card and said they would follow up, but of course I never heard back despite reaching out multiple times. For a brand that prides itself on luxury and customer service, this experience felt cold, unprofessional, and unwelcoming.
• CN

  Cesthetique Ng

  1 day ago
  5.0
  Amazing service by carlos Thank you 🙏🏼
• NO

  Nadia Oni

  Feb 8, 2026
  1.0
  Had to ask security guy to help me find a sales associate to come help me. Took forever to get me a pair of shoes. Decided not to buy from there due to experience. Won’t be back.
• SS

  Scarlett

  Feb 4, 2026
  5.0
  The customer care is excellent. Theresa was very helpful, professional and knowledgeable
• SS

  Scarlett

  Feb 4, 2026
  5.0
  An exceptional experience at the Chanel counter at Holt Renfrew. From the moment I arrived, Theresa and Layla made me feel genuinely welcome with their warmth, poise, and impeccable professionalism. They took the time to truly listen, offering thoughtful guidance and expert recommendations tailored to my beauty goals. Their knowledge, elegance, and attention to detail reflect everything one expects from Chanel. A refined, personalized experience from start to finish — I couldn’t have asked for better care.

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