lululemon

Reviews

• NT

  Nada Tabsh

  Oct 3, 2026
  2.0
  Overpriced
• JR

  josee reid

  Sep 15, 2026
  4.0
  J’adore ce magasin mais beaucoup moins de choix que Mtl
• DM

  Débora Melo

  Aug 28, 2026
  1.0
  Cela fait plus de 12 jours que j'ai acheté une pièce, que j'ai laissée en réparation, et je n'ai toujours pas reçu de confirmation qu'elle est prête à être récupérée. Personne ne répond au téléphone ; j'ai laissé un message, mais personne ne me rappelle. J'étais dans un ature centre commercial, devant un magasin. Je suis allée voir la responsable, je lui ai expliqué la situation, elle m'a dit qu'elle allait contacter le magasin Dix30 et me recontacter, et depuis, plus rien. Je suis très déçue du service… ops… nos…. L’ABSANCE totale de service.
• GG

  Grace

  Aug 26, 2026
  2.0
  Today I went to the store to return a bra with a quality issue, and the tall girl in the gray shirt with one shoulder out “helped” me. I told her there was a quality problem, the plastic inside was sticking out and poking my skin. She arrogantly said, “let me see” and then said, “that is not plastic,” with an attitude. I was like ok, even though I’m pretty sure it was plastic, but honestly who cares what the material is? It’s a quality issue, that’s all that matters. I told her again that it was poking my skin. Then she said, “That’s our last one, so no exchange only return.” The whole conversation was just full of attitude from her which was really an horrible experience. What makes it even more ridiculous is that I’m the one who received the defective item, and I was still in a good mood, I even let a lady who was standing in the wrong line go in front of me. So I truly don’t know where the attitude from this store teller came from. It’s really disappointing that Lululemon hired someone like this.
• SD

  snedden dsouza

  Aug 21, 2026
  1.0
  I visited this Lululemon store on Wednesday, August 19, at approximately past lunch hour to have an item assessed under the Quality Promise. The shorts were purchased on March 19 and had developed a single snag/pull in the fabric. These shorts have been worn perhaps three times, and there was no surrounding damage that would suggest excessive wear and tear. My reason for visiting the store was simply to have the issue assessed. What disappointed me was how the situation was handled. Without closely examining the fabric, I was immediately told that I had probably damaged the shorts while playing sports or caught them on something. I found this assumption inappropriate, particularly when it was made with little examination of the item and no evidence to support it. I did not argue with the employee, but I was certainly caught off guard by the response. I also submitted a Quality Promise request online with clear photographs of the fabric, the snag, and the tags. The return was reviewed and approved within a few days after. My disappointment is therefore not about whether the return was accepted at the store; it is about the way a legitimate quality concern was dismissed before the product was properly examined. Customers should be treated fairly and their concerns assessed objectively rather than being immediately told they are responsible for the damage. Unfortunately, this experience gives me one less reason to visit this particular store in the future.

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