lululemon

Reviews

• SD

  snedden dsouza

  2 days ago
  1.0
  I visited this Lululemon store on Wednesday, August 19, at approximately past lunch hour to have an item assessed under the Quality Promise. The shorts were purchased on March 19 and had developed a single snag/pull in the fabric. These shorts have been worn perhaps three times, and there was no surrounding damage that would suggest excessive wear and tear. My reason for visiting the store was simply to have the issue assessed. What disappointed me was how the situation was handled. Without closely examining the fabric, I was immediately told that I had probably damaged the shorts while playing sports or caught them on something. I found this assumption inappropriate, particularly when it was made with little examination of the item and no evidence to support it. I did not argue with the employee, but I was certainly caught off guard by the response. I also submitted a Quality Promise request online with clear photographs of the fabric, the snag, and the tags. The return was reviewed and approved within a few days after. My disappointment is therefore not about whether the return was accepted at the store; it is about the way a legitimate quality concern was dismissed before the product was properly examined. Customers should be treated fairly and their concerns assessed objectively rather than being immediately told they are responsible for the damage. Unfortunately, this experience gives me one less reason to visit this particular store in the future.
• MC

  Maxime Carriere

  Aug 9, 2026
  5.0
  Tres belle expérience et super service
• ML

  Maxime Connell Lebarbé

  Jun 26, 2026
  3.0
  Pourquoi les employés ne ce parle qu’en anglais entre eux?
• SK

  Sofia K

  Jun 2, 2026
  5.0
  J'ai eu un très bon service ici la fds dernière. Je crois que j'ai été servie par le manager.ou coordonnateur. Mais tlm était super gentil alors je recommande
• DC

  Denise Cursino

  May 22, 2026
  1.0
  I just went through the worst possible experience. The person who was supposed to help me lied right to my face, saying they didn’t have the sizes I was looking for, that it was only available online. And on top of that, I was asking for larger sizes—it really felt like they were being prejudiced against me. She was surprised when I asked another person, and that person found exactly what I was looking for and helped me find my size. I tried to talk to the store manager about what happened, but he ignored me, and the two of them hid in the back of the store. I bought the items the second saleswoman helped me with to show I was a serious customer, but I regret it and I’m going to return them. As I was paying, I heard the store manager say, “You can come out now,” thinking I had already left. What a disappointment, Lululemon. Not only does a salesperson fail to do their job of helping someone, but the manager himself condones the poor treatment of customers. I left there really angry. What a shitty show

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