Sunglass Hut

Reviews

• EY

  Ethan Y

  Dec 18, 2025
  1.0
  I drove out specifically to initiate a return, only to be turned away and told to come back on Friday because “only the manager can process returns for AI glasses.” After reading other customer reviews, it’s obvious I’m not the only one who’s been told this. What kind of policy does Sunglass Hut have that enables—or even incentivizes—staff to obstruct legitimate returns and effectively scam customers out of their right to return products?
• JM

  Jean-Paul Martinez

  Oct 24, 2025
  5.0
  Great customer service!
• LM

  Lee Mitchell

  Sep 30, 2025
  5.0
  very patient work with me to find what I needed!!
• KN

  Kurt Nielsen

  Jun 18, 2025
  5.0
  I will always go to Sunglass hut at stoneridge mall in Pleasanton. The Sales Person is Jill and she is a great and caring person cares about her Job and the Customer she went above and beyond to get my Sunglasses. Other sales people at other stores should go to her to see how to properly take care of a customer. Because of Jill I will only go to this store for glasses she really cares. Great Job Jill
• JC

  Jamie C

  Nov 3, 2017
  1.0
  Walnut Creek is so nice and helpful... I assumed it was a store thing but IT IS NOT!! This store is rude and would not honor their own return policy of 90 days.