Nordstrom Rack Pinole Vista Crossing

Reviews

• MP

  Manina P

  Dec 17, 2025
  1.0
  Last night, 12/16/25, I was very disappointed with my experience at this store. I was looking for hosiery and asked a staff member who was restocking if they carried thigh-high tights. The associate responded with visible irritation, looked at me as though I was inconveniencing her, and handed me knee-high tights in a dismissive manner while saying, “Is this it?” I clarified that I was looking for thigh-highs, not knee-highs. Rather than engaging further, I chose to walk away. When I reached the checkout area, there were only two employees present. One was assisting a customer with an issue that ended up taking approximately thirty minutes to resolve. The other cashier was juggling a long line, around seven customers, while also helping someone who had returned to the store to have a security tag removed from their purchase. Eventually, the associate handling the unresolved issue asked for help from a manager, Joey. I assumed this was to assist with ringing up customers and reducing the growing line. Instead, the associate explained she was unable to provide a gift receipt despite trying multiple solutions. Joey, the same manager who had been dismissive during my hosiery inquiry, responded rudely to her employee, gave her an unpleasant look, and instructed her to repeat steps she had already attempted. Rather than stepping in to resolve the issue herself, Joey walked away entirely. As a customer, this was shocking to witness. The associate had been trying to resolve the issue for thirty minutes, and as management made no effort to take over, support their employee, or acknowledge the long line of customers who had been waiting patiently. Instead, the associate was left to try the same unsuccessful steps at multiple registers. Management showed no awareness of the situation on the floor, no urgency to assist customers who had been waiting for an extended period, and no respect toward their own staff. Especially during a busy weekday evening and the holiday season, this lack of leadership and efficiency was unacceptable. Nordstrom Rack, effective management should be able to read the room, support employees, and keep the store running smoothly. Experiences like this negatively affect not only customers but also staff morale, and ultimately reflect poorly on the company as a whole.
• LL

  Lei'Orum Travel and Entertainment LLC

  Oct 11, 2024
  5.0
  Amazing store. Prices and items within the store are great. Still new to the area so it isn't as busy as other stores at this point. Get the deals while you can.
• AV

  Alex Vinogradov

  Aug 27, 2024
  3.0
  Their clearance prices are still too high. Unless you love this particular brand, it isn't the best place to buy affordable clothes.
• JB

  Jeana Baron

  Mar 13, 2024
  5.0
  So happy to have a Rack in town! I found they had a great selection of clothing, shoes and more. Super friendly, helpful staff. 5 Stars!

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