ALO

Reviews

• MM

  Maryam Mostafavi

  Jan 4, 2026
  1.0
  The manager is super rude. No one knows what they have in store. Awful customer service.
• EM

  Erwin Medellin

  Dec 24, 2025
  1.0
  I just got profiled by some guy that works there and got accused of shoplifting for no reason
• LL

  lilith

  Dec 24, 2025
  1.0
  This Alo location in Pasadena is absolutely ridiculous. I came in to return a hair clip that I purchased under my account, and somehow an employee had the audacity to accuse me of using a fake receipt. First of all—there was no receipt. The purchase was literally under my account. How exactly would I “fake” something that’s already in your system? To make it worse, she actually wrote on my account: “tried returning a hair clip off a fake receipt.” That is a straight-up lie. It feels like she was covering herself and throwing the blame on me instead. Completely unprofessional and honestly insulting. This isn’t even my first bad experience here. On another visit, a manager was incredibly rude when Alo sent me the wrong socks. Instead of helping, she told me to contact customer service (which never resolved anything) and then disappeared to the back for 10 minutes just to come back and refuse the return anyway. If you’re not going to help, don’t waste people’s time. Between false accusations, rude management, and zero accountability, this location is a mess. I would avoid this store completely. All other locations treat their customers way better than this one.
• KC

  Kimberly Castillo

  Nov 30, 2025
  1.0
  Be careful for RETURN/ EXCHANGE ITEM Or else you have to deal with customer service and associates , I was in store to exchange the wrong Size item but they will Not accept it easy , manager gave me a hard time telling me they don’t accept the Item for exchanged and refund at store and have to call customer service first, so I was on Phone , 1hr later I was still talking w/ customer service and employees !! No luck of Refund or Exchange!! I LOVE THE PRODUCT but customer service is really really Bad! Worst & unprofessional they all Lazy!! They have to improve to make sure customer is happy.. worst workers ever!! I still love Lululemon in everything much better !!
• RK

  regis kwong

  Nov 22, 2025
  5.0
  ALO is definitely taking the world by storm, it really feels like it’s becoming the new Lululemon in the yoga fashion world. I’ve always liked their material, and my wife loves their styles too. We visited during their early Black Friday sale (30% off) and picked up a few things to bring on our HK trip as Christmas gifts for friends. The bucket hat was a total hit, and the yoga pants are super popular and well-made. Great store with a nice vibe and quality pieces. We’ll be back!

Frequently Asked Questions About ALO