lululemon

Reviews

• SW

  Sean W

  2 days ago
  1.0
  I stopped into this store this afternoon during a work break to replace and purchase a new running hat. While browsing, I noticed that several customers who appeared more formally dressed were greeted and offered assistance, while I was not. When I went to the counter to ask about a specific hat, the associate checked her tablet and confirmed it was in stock but said she didn’t know where to find it. I suggested it might be the one displayed on a mannequin that was out of reach, but she showed little interest in helping locate it or offering to order it. I understand busy environments, but customer service should be consistent regardless of appearance. This experience felt dismissive and unwelcoming, especially in a setting that presents itself as upscale. Unfortunately, I won’t be returning.
• WE

  Wang Elizabeth

  Apr 11, 2026
  5.0
  I came in for hemming today and had a wonderful experience. The associate who helped me, I believe her name was Amelia, was incredibly kind, patient, and professional. She made the whole process smooth and pleasant. I really appreciated her help and wanted to recognize her excellent service.
• LB

  Lizeth Barcenas

  Mar 12, 2026
  1.0
  Very disappointing experience today. I walked into the store fully intending to restock my running wardrobe and spent about 30 minutes carefully selecting several items—leggings, running tops, and other pieces in specific sizes and colors. At one point, I asked an employee if she could hold the items somewhere while I continued shopping. She offered to place them in a fitting room, which seemed perfectly reasonable. However, when I returned to try everything on, I was told that all of the items I had selected had been lost. After spending 30 minutes carefully choosing everything, the only solution offered was for me to start the entire process again. No alternative solution was provided, and the person in charge simply said there was nothing they could do. As someone who has worked in customer service for over 15 years, I found the lack of ownership and problem-solving extremely disappointing. Mistakes happen but good customer service is defined by how those mistakes are handled. In the end, I left without purchasing anything, despite originally planning to spend quite a bit. This happened today around 3:30-4-10PM.
• TH

  Tran H

  Feb 22, 2026
  1.0
  Manager & cashier both extremely rude - accused me of re tagging one of the items when I most certainly did not! I don’t even know how to do that. Please be sure to take a photo of the item/tag when you bought it with the receipt (time stamped) so they can’t accuse you.
• BB

  Bigeyelmo

  Jan 25, 2026
  2.0
  We traveled an 1.5 hrs to exchange an item that we bought in Canada and was told from the Lululemon there that we can return it to any Lululemon store to exchange with no issue. That information was completely wrong and a waste of our time as we traveled to and from home to exchange one item. The young manager at the time informed us that they cannot exchange it because of the exchange rate currency and that that product does not register in their system. Although they had the same item displayed in the men's area with the exact same item number. It shouldn't matter on the exchange rate at all. It's a product you bought as a consumer and the manager should have taken care of the customer 100% I wasn't asking for no money just even exchange they could have took it out with their management later on as long as the customer satisfied that's all that matters. But there was no justification at all on that managers level or any way of trying to make it right. Anyone in the same situation would have been upset. Whatever happened to customer satisfaction!!!!!!