CHANEL

Reviews

• BZ

  Barton Zhang

  Feb 12, 2026
  5.0
  I had a great experience today shopping here with my SA Astrid. Even tho sadly this store does not have the 25 small handbag I was looking for, she signed me up on a waitlist and is very patient presenting me and my friends with other recommended options. She is also very knowledgeable on the brand culture and product details. I would come back for any future purchases with Astrid.
• RR

  Rockie

  Jan 12, 2026
  1.0
  Warning!! Chanel boutique at Neiman Macus Palo Alto either re-sell used handbags as new or sell "worn' bags - perhaps Chanel quality is going downhills now as all articles and TVs reflect so. Sales there include Roxanne Bxxxx, Sdjourney, all... even state "worn" with manufacturing defects, though this shop is supposed to sell new handbags. Value yourself and your $$; please avoid this place!!!
• HH

  H

  Nov 29, 2025
  1.0
  This Tuesday I made an appointment to have my bag repaired for scratches. When I arrived, I still had to wait. A random man who happened to be there greeted me, took my bag to the back, and then told me it couldn't be repaired. So I left. Today when I went to wear my bag, I found several new scratches inside. I hadn't used the bag all week. Then I remembered that salesperson had very long nails. I'm furious—it's extremely unprofessional.
• BA

  Bia Alencar

  Nov 13, 2025
  5.0
  I couldn’t have chosen a better place to shop at Chanel. Every visit has been absolutely exceptional. My advisor, Malka, is truly incredible!!!!! By far the best experience I’ve ever had at Chanel. She’s so good at what she does that I walked in planning to buy one bag… and walked out with three! 💁🏻‍♀️ Malka is thoughtful, patient, and genuinely passionate about her work. You can feel the love and respect she has for her job in every interaction. I’ve been to the boutique three times, and every single experience with her has been amazing. I was honestly surprised when I later saw so many bad reviews about this store. Please ignore them and just ask for Malka. She is a gem. I’m officially in love with Chanel, and I can’t wait to come back!
• HH

  HeyTammy

  Apr 9, 2022
  5.0
  Bought my first Chanel bag ever as my birthday gift to myself here in March! I bought a black mini flap bag with top handle. Everyone was super friendly and welcoming. They didn’t have any mini rectangular bags when I first went in but I got the number of the SA, Julian, who was helping me. About 3 weeks later, I got the text and went to the store super early the next day to make sure I can get my bag! And I got it! I know it’s so hard to get. I’m super happy and excited to finally get this bag thanks to my SA.

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