Cartier

Reviews

• ML

  Marya L.

  Apr 22, 2026
  5.0
  Kevin was helpful, kind, and not even slightly patronizing (which I have experienced before from other high-end brand sales associates and managers). He communicated clearly and made sure he understood what I was trying to convey with my service request. Cartier is lucky to have him in its employ.
• AM

  aaron Moyer

  Apr 20, 2026
  5.0
  Very attentive and accommodating.
• SS

  Sona S

  Mar 29, 2026
  1.0
  They turn you away with any excuse they can find. The Palo Alto store is the worst representation of the Cartier customer service. They tell you the don’t have stuff when it’s right in front of their eyes. The tell you to play with the size and when it doesn’t fit and you ask for a bigger size the say you scratched it. Then be normal like the other higher end stores and say no returns once sold. If you have the money and want to be treated right don’t shop at the Palo Alto store ( especially Vikki and the other saleswoman whose name I didn’t catch both are terrible). I am definitely not going there nor letting my friends go there.
• SP

  Shindy Pagba

  Mar 24, 2026
  5.0
  I recently visited the Cartier boutique at Stanford Shopping Center to purchase a Love bracelet, and the experience was nothing short of stellar. Even without a formal appointment initially, the level of care I received was world-class. I called a day ahead to check stock for my size. Kaelynn was incredibly helpful right off the bat—she immediately put two different versions on hold for me and invited me to come in the very next day. When I arrived, Kaelynn was unfortunately unavailable due to unforeseen circumstances, but she didn’t miss a beat. She had already coordinated with her colleague Jennifer to ensure I was taken care of. Jennifer was a total pro—she sat me down, offered refreshments, and patiently walked me through the nuances between the hinge and the original two-screw models. She made the trial process feel relaxed and special, never rushed. The "unboxing" prep was just as luxurious as the jewelry itself. My selection was wrapped in beautiful white paper and finished with the iconic Cartier wax seal. Everything was tucked into the signature red bag along with the certificate, cleaning kit, and instructions. The true test of customer service is how they handle the small things: When I got home, I noticed the travel pouch was missing from my bag. I reached out to Kaelynn, and she responded almost instantly, offering to mail it to me immediately. From the first phone call to the follow-up after the sale, I felt genuinely welcomed and cared for. If you are looking for a seamless, high-touch luxury experience at Stanford, ask for Kaelynn or Jennifer!
• JR

  Judy Rutherford

  Mar 18, 2026
  1.0
  As a woman of color who has supported this business and purchased over 20 items here, I am deeply disappointed by the way I was treated. I called ahead before arriving and still showed up ready to handle a simple request, yet I was met with a level of rudeness and harshness that felt completely unnecessary. Throughout the interaction, she repeatedly stated that she was busy with another client. While I understand what it means to manage multiple clients—I do it every day as a business owner—this was handled in a very unprofessional way. Instead of making me feel acknowledged or finding a solution, I was made to feel like an inconvenience. If she was truly unavailable, she could have simply had another staff member assist us. There is never a reason to make a customer feel rushed, dismissed, or unimportant—especially someone who has consistently supported your business. To make matters worse, I was told that my request would be handled via email, but I never received anything. This lack of follow-through only added to the frustration and reflects a lack of accountability. What made this experience especially upsetting was not just the lack of service, but the tone and delivery. It felt cold, dismissive, and unprofessional. As a loyal customer, I expected a basic level of respect and consideration, and instead, I left feeling undervalued and disregarded. In my own business, I would never prioritize one client in a way that causes another to feel rushed or disrespected. There is a way to manage time and still maintain professionalism and care. Unfortunately, that standard was not met here. This experience does not reflect the level of service that should come with a business that values its customers, and it has definitely changed how I view returning in the future. Responds- Dear Eric, Thank you for your response. I acknowledge that it was professional; however, it felt very general and not personal to the actual experience I had. This situation goes far beyond feeling “dismissed.” What I experienced was a pattern of unprofessional behavior, lack of accountability, and resistance to escalation. I was placed on hold without communication, denied access to management information, and given no clear path to resolve a simple issue. This is not just about service—it is about how clients are treated. As a Black woman, I am mindful of how these interactions can reflect deeper issues. In 2026, after years of loyalty and investment in Cartier, I should not have to question whether I am being treated with fairness and respect. Efforts toward equity and inclusion, including the principles behind affirmative action, exist to prevent experiences like this—yet this situation reflects the very gaps those efforts are meant to address. What is most disappointing is that this could have been resolved easily through clear communication and transparency. Instead, I had to contact another location just to obtain basic information your team refused to provide. This matter requires more than a general apology. It requires accountability, clarity on your escalation protocol, and immediate support in resolving my original request. I am deeply disheartened by this experience and will be moving forward with formal complaints through the Better Business Bureau and other platforms, while also raising awareness to ensure accountability. I

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