ALO

Reviews

• MS

  Marissa Suzeth

  3 days ago
  1.0
  I was wondering why this store has 3 stars and today, i discovered why... I came to make a return for a pair of shoes that my hisband bought to my daugther and she didnt liked, My hisband always pays cash, ALWAYS! but it looks like this location does not manage cash or i dont know... the lady who I think is the manager.. (a lady with braided hair) got mad because another associate (who was so sweet and nice) processed my return and was about to give me th cash (that hubby pad for) because as "FIRST THING IN THE MORNING" excuse me? it is not my freaking problem if you dont have cash this early. Then the manager proceeded to ask questions like "is something wrong with thw shoes?" "she didn't even wear them..?" but with an arrogant and hostile attitude 😒 it felt like they were doing me a favor when i was just following the standard procedure of refunds because yes, we know how strict they are with their policy. Dont waste your money here, better going to lululemon where you will get greeted with a smile as soon as you come in and staff is helpful and nice there 🤩 to the girl that opened me the door on ALO: thank you so much you were so kind and nice, im sorry that you have to work in a place where everyone feels superior to everyone just because they work in a expensive store of clothes.
• GS

  Gagandeep Singh

  5 days ago
  5.0
  Writing this for Michelle, she helped me w/ right words & +ve energy. A wonderful experience!
• LC

  Lizzie Cala

  Mar 6, 2026
  2.0
  La magasin est beau, spacieux et bien agencé. Par contre le vendeur n’a fait aucun effort, on avait l’impression de les déranger. Autant aller dans un autre Alo.
• KK

  Kaela Kennedy

  Feb 14, 2026
  1.0
  Aside from the young gentleman who greeted me upon entering the store, my interactions with the staff felt unfriendly and inattentive. There were several employees present, yet I was not approached or asked if I needed assistance. When I inquired about a product in a size other than XXS, one staff member told me she would check and let me know. Unfortunately, she never returned to provide an update. Additionally, when I proceeded to the fitting rooms, the employee managing the area appeared inconvenienced and disengaged, as though assisting customers was a burden rather than a priority. Customer service plays a significant role in the overall shopping experience and directly impacts a store’s success. While I genuinely like Alo’s clothing and brand, the lack of attentiveness and professionalism during this visit makes me hesitant to shop at this particular location again. Separately, I would strongly encourage management to review the cleanliness of the facility. There were noticeable dust accumulations in the dressing rooms, which detracted from the overall experience. Maintaining a clean and welcoming environment is just as important as providing quality service. I hope this feedback is taken constructively and used as an opportunity to improve the in-store experience for future customers.
• MA

  Mona Avaz

  Jan 24, 2026
  1.0
  I visited Alo to exchange an iteam today on January 24th around noon. I didnt know the exchange policy with Alo was only once per purchase. I had no problem returning it, and purchase it again. In order to do that I went to a store in Palo Alto located in the Stanford Mall. Beacsue the app does not allow you to exchange only allowed to return items. I purchased the iteam with 30% discount during the holiday, Recovery Slipper, for $122 instead of $175. And the store associates and the manager agreed to credit and honor the discounted price. However, while working on the transaction the manager told the associates that she would be able to complete the transition after I pay the difference, Tax difference between the two cities . Where I live the tax is (10.75%) and Palo alto (9.13% - 9.75%). The Alo store wanted to charge me $23 and some change beacsue tax was higher there ?!?! How ?!?! I mean do math, how dumb are you ?! Easy math : Tax on $175.00 is $15.96 Not even $16. And $122 + tax ( Palo alto) is $11.13. Even if they wanted to charge me base on my city tax $175+ tax (10.75%) = $18.81. The manager was rude and did not even bother to use any active listening and mannerism to even hear me out. And kept saying , " I cant change the tax" . So I decided to leave and take the slippers with me. the associate didnt look like she understood math. When I asked her if I could try one size smaller of the slippers, she brought me a size 4! Instead of 7 and I had to point on the box and xonpare sizes for her to comprehend she made a mistake. I left the store and I was appalled how the hell they were hired. Or maybe Alo steals money by tempring their register?! I called the customer service, and dis the transaction over the phone. ( havent gotten the slippers yet! This is my last purchase with Alo! #alosucks

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