CAVEAT EMPTOR: Beware if you value your money and customer service. Also note: their return policy has changed significantly.
I placed a bulk order online for in-store pickup since most of my sizes aren’t available in-store. While most items arrived, five never shipped. After three weeks, I called customer service—they admitted the items were lost in transit and offered a refund, but only after a 15-day cancellation process.
Here’s the catch: AEO only allows 30 days for returns. Because I hadn’t received my full order, I couldn't return items that didn’t fit. (Low-key Feels a bit like a tactic to block returns.) I attempted to return items at three different stores, all of which declined.
There was frustrating back-and-forth between the store and customer service, each blaming the other for handling cancellations. Meanwhile, the return window was closing. To make things worse, three items were missing from the pickup order and no one acknowledged the issue or helped.
This used to be one of my favorite places to shop, but after this experience—and reading similar reviews—I’ll be much more cautious going forward. What a shame.
*Shout-out to the store associates for contacting customer service with me
HH
huina he
Aug 30, 2025
1.0
This store is a scam. Their discounts say 60% off, 50% off, but when I paid, I was told I needed to apply for their credit card to enjoy the discount. I bought the same red and white striped T-shirt at the outlets in Denver for half the price here. The waiters outside had a bad image and attitude. In the end, I paid the full price. I will never come here again.
What types of clothing and accessories does American Eagle offer?
American Eagle offers jeans, women's and men's clothing, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
Where is American Eagle located?
American Eagle is located at 20 City Drive West, Space 309, Orange, CA 92868, USA, inside the Outlets At Orange.
What are the store hours for American Eagle at the Outlets At Orange?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 8:00 PM.
Does American Eagle offer in-store pickup or curbside pickup?
Yes, American Eagle offers both in-store pickup and curbside pickup services.
What payment options are accepted at American Eagle?
They accept Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
How can I contact the American Eagle store at Outlets At Orange?
You can call them at +1 714-940-0720.
Where can I find American Eagle when visiting the Outlets At Orange?
American Eagle is located at Space 309 inside the Outlets At Orange shopping center.
What stores near American Eagle could I visit for shoes and accessories?
Nearby stores include ECCO Outlet and Off Broadway Shoe Warehouse for shoes and accessories, and Sunglass Hut for eyewear and accessories.
Are there dining options near American Eagle in Outlets At Orange?
Yes, nearby dining options include Twin Dragon (Chinese restaurant), Rubio's (Mexican and seafood), L.A. Italian Kitchen, Tastea - Orange (tea and smoothie bar), Charleys Cheesesteaks, and Wetzel's Pretzels (bakery and fast food).
Can I combine shopping at American Eagle with visiting other popular clothing stores nearby?
Yes, you can also visit nearby stores like Victoria's Secret, Old Navy Outlet, Hollister Co., Torrid, and Nordstrom Rack for more fashion options while shopping at American Eagle.