Aerie & OFFLINE

Reviews

• RR

  rachael

  Aug 8, 2025
  1.0
  They literally would rather be anywhere else, rudest customer service I’ve ever encountered.
• AC

  Arianna Chavez

  May 11, 2025
  1.0
  My experience with the red headed “manager”/shift lead today was disappointing. I drive over an hour to come to this location because the associates are typically really helpful. I was in the store today to exchange some items from last week and the manager’s attitude was disgusting. My items were unavailable so another associate ordered them for me online but the prices and discounts that she said she applied weren’t adding up so my husband went back into the store to inquire. The red head “manager” rolled her eyes at him, had an unapproachable tone and a nasty attitude. She said there was nothing she could do. My husband explained he cancelled the order already so he just wanted them to place a new order and had all the SKU/item #s. She said she couldn’t bc the “items are in limbo.” We went to American Eagle instead and were helped by Jessica (AMAZING attitude and super kind) and had the correct order placed with the correct prices. As someone who works in customer service myself, please re-train the red head lead or promote one of the other associates instead. There’s other associates who are way more deserving of a lead title than she is. You shouldn’t work in customer service if you have a nasty attitude.
• JC

  Janet Corona

  Feb 20, 2025
  1.0
  This is the worst store in the mall. If you want help Just go elsewhere. Here they are to busy chatting about their personal life than to have any urgency to help you. If you have zero customers in the store there is no reason not go be greeted or helped. Ask for the manager to have her tell you she doesn’t see the problem in the end she wasn’t even the manager she was just in charge. I’m not sure what she was in charge of , but needless to say I ended up at Victoria’s Secret bought not what I was looking for, but I will never give them or American Eagle my money again.
• AL

  Angel Luna

  Apr 30, 2023
  5.0
  My new favorite store! EVERY ASSOCIATE is SOOO nice and helpful!

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