Michael Kors Outlet

Reviews

• DB

  d bhuva222

  5 days ago
  1.0
  They did not respond well i need one specific watch and i askedto saw first time for that piece. she refused instantly
• RL

  Ralph Louis

  Oct 3, 2026
  2.0
  Staff was not helpful or accommodating at all when you step in to the store. They even gave me the wrong colour, yet there were no apologies or so whatever when I returned it. When you are shopping here, make sure to double check what's inside the packaged item as you can get the item of your choice in a different colour or style. The way it works here is you pick an item from the display, and they will replace it with a brand-new packaged one when checking out.
• ZR

  zahra rajabi

  Oct 1, 2026
  5.0
  I had a great shopping experience with Hasti! She was very friendly, helpful, and patient throughout my visit. She helped me find exactly what I was looking for and made the whole experience easy and enjoyable. I definitely come back and shopping with her again.
• DJ

  Di J

  Oct 1, 2026
  3.0
  Very rude female working at the counter that had gold/ blonde hair. The sales representative on the floor are always very welcoming and nice but the experience changes when I reach to the counter to pay. I have noticed this many times on this store. I had to make an exchange and she acted like I was asking her to do a labour job. Sort of rolled her eyes, made faces, didnt respond to any of my queries. Asked me to check whatever is there on the display but didnt tell me if the bag I was looking for had a different color too.
• KX

  kxxx xxx

  Sep 5, 2026
  1.0
  ⭐ 1 star Extremely disappointing customer service at the Michael Kors store in Vaughan Mills today, September 5, 2026, at 5:30 PM. There were three cashiers at the checkout, and the female cashier standing in the middle had long, straight black hair. Even while I was waiting in line, her attitude was noticeably impatient and unfriendly. She brought out a packaged white bag from the back. I said I wanted to check it before taking it, and she told me I had to pay first and could then go to the end of the cashier area to check it. I followed her instructions and paid. After checking the bag, I found a very obvious black mark near the bottom center. Since the bag was white, it was extremely noticeable. I asked to exchange it for another one. She rolled her eyes and said she couldn’t possibly open every bag for customers to check. But I was NOT asking her to open every bag—I had already purchased the bag, followed her instructions, and found an obvious defect. I simply wanted an undamaged one. I eventually asked if I could take another bag from outside, and she said yes. I took the replacement, which had no packaging, and she was not even willing to give me the plastic protective film that had been used to wrap the original bag. What makes this experience particularly frustrating is that I have shopped from Zara, Uniqlo to Louis Vuitton, Gucci—and I have never been made to feel unreasonable for wanting to choose and check the item I am purchasing. How did this become a problem at Michael Kors? While I was waiting, I also saw her joking and fooling around with a male coworker, and she was perfectly capable of smiling then. Yet when dealing with a customer, the attitude was completely different. The issue isn’t whether she smiled at me. It’s the dismissive attitude, eye-rolling, refusal to reasonably address an obvious defect, and making a customer feel like a burden for simply wanting an undamaged product. I strongly encourage the store manager to review what happened at 5:30 PM today and identify this employee. This experience was unacceptable and reflects very poorly on the store and the brand.