American Eagle & Aerie

Reviews

• YY

  Yvonne

  5 days ago
  2.0
  I'm a little disappointed in this location. I'm not sure if it's because this is an outlet but I was not greeted by anyone & if they see you walking, they rush right by you and avoid eye contact. I thought because it was an outlet location, that is the standard but reading others' reviews, this is NOT supposed to happen. Also, the cashier on the Aerie side did not ask me if I wanted an e-mail receipt while when I shopped on the American Eagle side, she did. There was no consistent customer service. Yes, if I knew I could have the option of an e-receipt, I would opt in in case I needed to exchange or return an item. The cashier at the American Eagle was nicer & took the moment to acknowledge me & my purchase. I appreciated being a customer on that side. Wished the employees on the floor would acknowledge you. The fitting room attendants were really nice though.
• MM

  mikayla

  May 11, 2026
  5.0
  Came shopping for Mothers Day gift and Ida helped me out. She went above and beyond from welcoming me in and helping me find clothes for my mom. She also helped me in the fitting room with bra sizing and was amazing and fast at the register. Super great!!!
• AD

  AFSHIN Derakhshan

  Mar 29, 2026
  5.0
  Hello, I always do my jeans shopping at the AE store located at Vaughan mills. The location is very convenient to me due to good inventory and friendly staff. I always met JP who is one of the best sales people ever I met. The all staff really welcoming and helpful. I 100% recommend the AE BRAND and the store at Vaughan mills if you are looking for a good quality and welcoming people. Cheers, Afshin (Thornhill)
• RR

  roger

  Feb 21, 2026
  5.0
  I was in the store twice this week and Ida helped me ⭐️⭐️. She was so friendly and welcoming. The first time I came in I was just browsing and she was really good. The second time I knew what I wanted and when I saw her familiar face, I was very pleased. She is a great employee and companies need to hire more people like her. Amazing girl.
• AH

  Aisha Hinnawi

  Feb 5, 2026
  2.0
  Visited the Vaughn Mills location today, I was there with my partner and we entered the store no one greeted us, the whole 30 minutes we were in the store no one approached us or offered us any help, only one person when we were fed up looking for jeans someone finally came and asked if we needed any help. The girl jasmine at the cash was very nice and friendly. The experience was overall okay, very disappointed of the customer service and the shortage of staff, AE can do better..

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