Saint Laurent

Reviews

• MG

  mabi gh

  Jul 6, 2026
  1.0
  I am extremely disappointed with the customer service I received. On April 6, I brought in a handbag that I had purchased because the gold hardware had already faded and turned silver after only two uses. For a luxury bag worth around $5,000, this should never happen. I took the bag to the Yorkdale boutique, and I was told the repair would take approximately six weeks. It has now been over three months. Today is July 5, and after repeatedly following up, I was told that my bag has only recently arrived in Paris and that there is nothing they can do. This is completely unacceptable. I have plans this weekend and specifically needed my bag. Had I been told from the beginning that the repair would take several months instead of six weeks, I would have kept my bag and brought it in later. I was never given accurate information. What made the experience even worse was the customer service. I called three separate times asking for a manager to contact me. Each time I was promised that the manager would call me back, but no one ever did. After waiting for hours, I had to call again myself. Eventually, I spoke to the manager, who simply repeated that my bag was in Paris and that nothing could be done. The lack of communication, the misleading timeline, and the rude way I was treated over the phone are unacceptable—especially for a luxury brand. This is not the level of service anyone should expect when purchasing a $5,000 handbag. Unfortunately, based on this experience, I cannot recommend shopping here.
• MZ

  Mark Zaragoza

  Jun 2, 2026
  5.0
  Kind associates, offering champagne was nice. When we decided on the item we wanted, the guy who was helping us grabbed a brand new one from the back and didn’t give us the display. Store manager kindly checked in on us as well periodically.
• EA

  Elle A

  May 22, 2026
  2.0
  Nice big store and friendly sales staff. They take your money fast … but if you need a refund it takes forever . It’s been over a month and still haven’t gotten mine yet very disappointing . 👎 I also ordered two bags online that were defective (no fault of the store) and the one I special ordered from store came defective too so I don’t recommend ordering sight unseen online or through sales staff.
• CG

  Canute the Great

  Apr 22, 2026
  5.0
  Passionate salespeople and amazing service.
• SG

  Sheradin Gabriel

  Mar 23, 2026
  5.0
  Amazing service and selection.

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