Ray-Ban

Reviews

• DD

  Dellow

  2 days ago
  1.0
  They gave me a photo copied cheque instead of issuing me a real cheque, is there any way I can talk to the higher ups
• AO

  Abdulaziz Ozden

  Jun 26, 2026
  1.0
  I rarely leave negative reviews, but after almost a year of dealing with this store, I feel other customers deserve to know what they may experience. I purchased my Ray-Ban Meta AI Glasses with prescription lenses from this location. Before placing my order, I specifically asked whether I would receive the original clear lenses together with my prescription lenses. I was clearly told that I would, and that assurance was one of the reasons I proceeded with the purchase. When my glasses arrived, they came with the prescription lenses installed, but the original clear lenses were missing. A short time later, the right prescription lens started coming loose from the frame. The gap became large enough that my hair and even my eyebrows would get caught between the lens and the frame every time I wore the glasses. It was painful and made the glasses difficult to use. I returned to the Yorkdale store to ask for help. I spoke with a staff member named Darek. Unfortunately, this was one of the most disappointing customer service experiences I have had. He showed little interest in understanding the problem, told me nothing could be done, and made no real effort to help or offer a solution. I also asked again about the original clear lenses that I had been promised. This time, I was told they would not provide them. Only after I insisted and explained that I had specifically been told they would be included did they agree to send me G15 lenses instead. Although G15 lenses were never what I originally wanted, I accepted the offer just to move the situation forward. I was told the G15 lenses would be mailed to me. They never arrived. More than six months passed without any communication, updates, or follow-up from the store. During that time, I underwent LASIK eye surgery. The original clear lenses were the very reason I had asked about them before purchasing the glasses, yet I was left without them when I actually needed them. Eventually, after months of waiting, I had to personally search for Ray-Ban customer service contacts, head office contacts, and multiple email addresses myself. I wrote detailed emails explaining everything that had happened. Only after escalating the issue beyond the store did someone finally respond. Yorkdale contacted me and said the G15 lenses would arrive within two weeks. They eventually did—but they still were not the original clear lenses that had been promised at the time of purchase. The most frustrating part is that this entire situation was completely avoidable. What should have been a simple customer service issue turned into almost a year of unnecessary stress because of poor communication, lack of follow-up, and an unwillingness to help. The only reason I eventually received anything at all was because I spent countless hours following up, sending emails, and escalating the issue myself. No customer should have to work this hard just to receive something they were promised. Based on my experience, I cannot recommend this location. If you are purchasing prescription glasses or expect any after-sales support, I would strongly suggest choosing another Ray-Ban store. Good customer service doesn't end when the payment is made, and unfortunately, that is exactly how I felt treated here.
• MS

  mohammadAli sadeghzadeh

  Jun 15, 2026
  1.0
  I purchased the Ray-Ban Meta glasses after a salesperson told me there was a "promotion": add prescription lenses and get the glasses for $519 instead of $609, plus $200 for the lenses — $810 total. What they never told me: $519 is the regular price of the frame WITHOUT the original polarized lenses. There was no promotion. That's just what the glasses cost when you strip out the lenses that come with them. Had I known this upfront, I would have made a completely different decision — maybe keeping the original lenses and not adding prescriptions at all. But that choice was taken from me through misleading information. When I picked up the glasses, the original polarized lenses (the ones that darken in sunlight) were gone. When I confronted the staff, the salesperson actually admitted I was right — but offered zero solution. Just a shrug. This isn't a customer service complaint. This is about being misled into a purchase decision I might never have made. I won't trust this brand again.
• MS

  Matty S

  Apr 6, 2026
  5.0
  The service provided by Claire was excellent I have to give this review. Communication was superb and she gave very good suggestions. Thanks for your service, Claire!
• WA

  Wasantha Abeysiri

  Mar 18, 2026
  5.0
  I have to say thank you for Ms Katheryn and staff of this office. They went above and beyond when my reading glass one screw lost and most other places said could not fix , however Ms Katheryn ordered from the company and fix my Ray Ban. Want to say thank you. If you are thinking of buying RAY BAN - this is the place you have to go. Highly recommended

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