lululemon

Reviews

• A

  Анна Якубова

  1 day ago
  5.0
  Jess was super helpful!! Elevated my shopping experience
• MD

  Miyo Douglas

  Jul 17, 2026
  1.0
  Came into the store today to have an in store shopping experience within minutes I was surrounded by the manager and the staff quite whispers as I shop only getting items to try on , staff was more focused on me than getting me sizes very disappointed in the manager and the staff never in my life was I made to feel like this
• EE

  El

  Jul 8, 2026
  5.0
  必须好评，里面的每个人都非常友好，今天两位黑人女性帮助了我的结账和试衣间。她们很好的帮助了我，让我顺利买到了喜欢的衣服！这家店的服务绝对值得你来
• LL

  Lisa L

  Jun 25, 2026
  1.0
  I am a Collective Pinnacle member, and my partner and I spend couple thousands every year on lululemon products for golf, yoga and everyday athletic wear. We’ve been loyal customers for years, which is why yesterday’s experience was so disappointing. I visited this store to return three pairs of Align shorts that I had ordered online. I was confused and purchased the wrong length, and while checking the items, I also noticed that one pair had a loose thread and another had some marks on it even though I had only tried it on. A female associate initially helped me and was very friendly. However, when there was an issue processing the refund, she asked a male associate to take over. From that point on, the experience completely changed. He carefully inspected every item and told me that two of them could not be returned because the hang tags were no longer attached. This honestly surprised me because I have returned items at several lululemon stores before, and I had never been told this. Other associates simply reassured me that it wasn’t an issue. I explained that I genuinely didn’t know this policy and even thanked him for explaining it. However, instead of helping me understand, he repeatedly responded with, “I can’t return it,” in a very cold and dismissive manner. What disappointed me most was not the policy itself-I completely respect store policies. It was the way I was treated. There was no effort to explain calmly, and no attempt to offer another solution or involve a manager when the conversation became difficult. Ironically, in the end, he did process the return. That made the entire interaction feel like a waste of both our time. If he wasn’t confident about how to handle the situation, I believe he could have asked another associate or a manager for assistance rather than showing frustration toward a customer. I’ve always loved lululemon and have consistently had excellent experiences at other locations. This was by far the worst customer service I’ve received. I sincerely hope management can provide additional coaching on communication and customer service, because policies can absolutely be enforced professionally and respectfully. Unfortunately, this experience did not reflect the level of service I’ve come to expect from lululemon.
• JR

  Justin Ross

  Jun 24, 2026
  5.0
  I had to come in and do a no-receipt exchange last week and had no issues. They were able to look up the purchase with the SKU and were happily able to replace my backpack that was having zipper issues. Great experience.

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