lululemon

Reviews

• DS

  D SP

  Sep 3, 2026
  1.0
  Service Desert Spending some great vacation days in Toronto, we came to also visit Eaton Center and the Lululemon Shop. For sure a busy shop. Therefore the shop had a high number of service personal. Being friendly greeted upon entering though was the last service experience we had. We needed to browse for our sizes all by ourself while service personal just watched. And for sure picked the wrong sizes. Being shown to the fitting room only worked by stopping a person of the team dancing behind the counter. Upon leaving the fitting room the only question was “didn’t fit?” and on my answer that the size was not correct I I only got a shrug followed by an ok. Needless to say, we didn’t buy anything. Honestly, if this is the shopping experience to expect with such a number of personal, we will refrain to buy in this shop in the future. Lucky for us the Eaton Center offered a number of other shops with an excellent shoppers experience.
• EM

  Esther Mayers

  Sep 1, 2026
  5.0
  Randall went above and beyond for me. I was looking for a work bag to replace my old one. He recommended one but it was not in stock, he told me he owned it and didn’t hesitate to show it to me. I thought it was a perfect bag and I bought it online through him. 10/10 service, can’t wait for my new bag to arrive in the mail! FYI BAG IS: Large Slouchy Sling Bag 13L
• KW

  K W

  Aug 29, 2026
  5.0
  I had such an amazing experience with 💙 Esmee 💙 I met her at the fitting room and she was immediately so personable, friendly, and genuinely helpful. She was incredibly knowledgeable, gave great recommendations, and made the whole experience feel so easy and comfortable — honestly, it felt like shopping with a friend. I’ve had plenty of experiences at lululemon, and Esmee was by far the best interaction I’ve ever had in store. She really went above and beyond and made my visit so memorable. She’s an absolute gem and such an asset to the team!
• ML

  Maxime Lebeau

  Aug 26, 2026
  2.0
  Mixed experience at this Lululemon location. I came in to exchange two items with a valid return/exchange barcode, but the cashier made me feel like the legitimacy of my returns was being questioned. He brought other employees over to inspect the items and seemed unsure whether I would have to pay a difference because of a discount on the original purchase. As a Collective Pinnacle member, I don’t expect special treatment, just the same respectful service as anyone else. Thankfully, the manager was excellent and handled the exchange professionally. Great service from him, but the checkout experience made what should have been a simple exchange unnecessarily uncomfortable.
• YT

  Yvonne T

  Aug 20, 2026
  5.0
  I had a great experience purchasing my first set of Lulu Lemon workout clothing on Thursday evening! Vanny did an amazing job at educating me on the different clothes and helped me find the exact ones that fit what I wanted and fit what I needed! He has a lot of product knowledge and I truly appreciated his help! He was also so nice and so kind and I will definitely come back to purchase more from him in the future! Thanks so much Vanny! The people helping in the changing rooms were also so nice and kind, and the gentleman at the register 4 (with the blonde hair) also was so friendly and nice! Great customer service! Thank you so much to everyone for helping me today, I really appreciate it! :)