L.L.Bean

Reviews

• EC

  elizabeth c

  Sep 3, 2026
  5.0
  I received exceptional service at this location. Evan, Linda, and Suman were super helpful with my last minute request.
• TT

  Tanya

  Aug 14, 2026
  5.0
  They were very helpful, especially manager Evan. Great quality products too. Highly recommended!!
• KO

  KAT O

  May 30, 2026
  1.0
  Situation: I purchased a small canvass bag during the Victoria Day sale event. Paid $38 for it. As I was leaving the store, I saw a slightly bigger size. I asked if I can do an exchange. No problem. I was charged the difference of $4. I got two receipts; one showed the $38 and the 2nd receipt was for the difference of $4. Turns out, it was not what I needed. Today I went to the store to return it. The lady scanned the receipt with $4. Says this can’t be right. I explained the situation. She called the manager. Manager reviewed the receipts. Insisted that I’m only supposed to get $4 back since the $38 was refunded to me when I did the exchange. I explained, nothing was refunded to me. It was applied to the new bag, then I paid the difference. So I’m supposed to get the $38 and $4 back. She went to get the small canvass bag to visually show me what happened during the exchange. Laughable! She still insisted it was refunded therefore, if I return the bag, which costs $45 by the way, the store will only refund me $4. I don’t handle stress very well. I got frustrated. I said, well I’m not returning this if you’re only giving me $4 back. As I was leaving, the manager says “Sorry I can’t explain it to you any better!”. How is this hard to understand? If the $38 was refunded to me when I did the exchange, that would mean the bag that I was returning was sold to me for $4! Who in their right mind would charge a customer $4 for an item that costs $45. Make it make sense.
• SW

  Steven Wright

  Feb 12, 2026
  5.0
  First time at the new location after being a regular at Don Mills. Picked up a sweater, pants and socks. Great quality as always. Rochelle and the team were super helpful. Will definitely be back!