The Brick Outlet

Reviews

• JJ

  Jey

  5 days ago
  1.0
  ⭐ 1 Star – Extremely Disappointed! I am extremely disappointed with The Brick’s delivery service. I purchased a three-piece sectional, and their delivery team claimed it couldn’t fit through the stairwell to my third-floor apartment. They were in my building for less than 15 minutes before giving up, with what appeared to be little effort, strategy, or problem-solving. I was then forced to find another moving company and pay additional money out of my own pocket. I hired Comfy Move, and to my surprise, they successfully brought all three pieces upstairs on their FIRST attempt, without hesitation or difficulty! They even assembled my sectional. This raises serious concerns about the competence, training, and professionalism of The Brick’s delivery team. Professional furniture movers should know how to maneuver large furniture through challenging spaces rather than simply giving up. If another company could do it effortlessly, why couldn’t The Brick? I’m happy with my furniture but extremely disappointed with the lack of effort and the unnecessary additional expense. The Brick seriously needs to improve its delivery service!
• BS

  Behnaz Salamat

  Sep 30, 2026
  1.0
  Very disappointing experience with The Brick outlet– please be careful about the return policy We spent more than $6,000 at The Brick outlet purchasing appliances and bedroom furniture for our cottage, including a range, dishwasher, washer, dryer, three box springs, mattresses, mattress protectors and pillows. The biggest issue was that we were never clearly informed at the time of purchase that we had only 2 days after delivery to return or exchange items. This is an extremely important condition, especially for a large purchase, and we would have made different decisions had we known about it. There was also a problem with the advice we received from the salesperson. I specifically asked whether all beds required box springs, and I was told that they did. Based on that information, we purchased three box springs from The Brick outlet. When we eventually opened and assembled the beds we had purchased from another store, we discovered that they did not require box springs at all. When we contacted The Brick outlet and explained what had happened, we were told that the box springs could not be returned or exchanged. We ended up donating two of them to Value Village, while the third is still sitting unused in our basement. There were other issues as well: one mattress was delivered in the wrong size, and one mattress protector arrived with a large hole in it. After a great deal of discussion, the only issue we were ultimately able to resolve was the incorrect mattress size, however they asked us to deliver the mattress to the store and pick up the new one on our own and we did. We are extremely disappointed that after spending more than $6,000, we did not feel that our concerns were handled fairly or reasonably. My advice to anyone shopping at The Brick outlet: make sure you ask very specifically about the return/exchange policy before paying, and get important information from sales staff in writing. This review is based on our personal experience and the information provided to us during our purchase.
• CY

  Cess Yu

  Sep 30, 2026
  2.0
  I read a lot of reviews online saying to avoid buying from The Brick, but we checked everywhere and the only couch we liked was here, so we bought from The Brick anyway. The experience was not entirely negative, but later on we bought other furniture at Leon’s and their service was so good that it made me realize how terrible the service here actually was. First, the quality of the couch itself. The couch arrived stained— we understand it’s probably a manufacturing issue, but further than that, within about 3 weeks of use, the couch already started sagging and wrinkling. The fabric covering showed very obvious signs of wear too. Second, the sale. First mistake— the sales guy did not show us the invoice or the order prior to payment and only told us the amount. So it was only after I paid that I saw on the invoice that one of the items was wrong. (Unlike Leon’s who showed us the whole order and triple confirmed with us each item before payment.) Second mistake— sales guy did not ask nor confirm the couch direction. So it ended up being wrong too, and I had to call afterwards to get the order changed, so the correct direction ended up being available only one month later. Third point of improvement— the sales guy A***r seemed to be very accommodating and helpful when trying to get my sale, even gave me his number and told me to call for any issues, then as soon as I paid he basically disappeared. I even called and texted his number regarding above issues and he never picked up. Other customer service employees were able to help me with the above concerns. Lastly, on scheduled day of delivery of the delayed piece of the couch, their truck broke down so it had to be delayed even further. I understand the truck breaking down was uncontrollable, but rescheduling the delivery was also very difficult, because they can’t issue a timeframe until 24 hours before, they have little to no availability on weekends, and weekdays of course, there would need to be someone at your house to receive the order, which is difficult if everyone works… The warranty at Leon’s was also way better— they waterproof-treat the couch themselves and have better coverage, vs. The Brick’s warranty which was more expensive, more limited (only 1 claim allowed per type), and they only give you a bottle of spray so you have to treat the couch yourself… I think biggest thing is be wary of the quality of the couches cuz ours looked really really good in store but sadly looked bad only after a few weeks
• EG

  Emily Gonsalves

  Sep 29, 2026
  4.0
  Decent selection, very clean and organized. Unfortunately they don't have a way to prioritize deliveries based on need. I had to buy a replacement fridge as my old one broke, but they said earliest delivery would be in 3 days and then slots filled up so fast they said actually only 5 days away was available. I ended up securing a third party for delivery to get my fridge the next day, but I feel like the store could make some adjustments to the hierarchy for delivery slots to consider these kinds of situations. I'm reasonably happy with my new fridge so far. It fits perfectly and coordinates nicely with my stove and over the range microwave. Staff were also really nice to my toddler and gave her a sticker plus a mask.
• SL

  sharon Laidford

  Sep 29, 2026
  5.0
  The two gentlemen were so efficient and so strong.. But what struck me was their manners , and they were so kind and soft spoken.. Took a bit to get my couch from my hallway into my living room , but they did it... Their gentleness , and their manners made all the difference... The company really, really locked out in hiring.Those two men.. i love my coach.I'm very pleased with it , but I am very pleased with the deliveryman... Actually, even when I was in there, buying it the salesman that took care of me.\nWas also very kind , explained everything to me took the time to make sure I understood..... I'm so so pleased with my experience at the Brick.I will definitely be recommending this location of the brick to all my family and friends and my neighbors Sharon

Frequently Asked Questions About The Brick Outlet