lululemon

Reviews

• TK

  Tamila Koohestani

  Oct 4, 2026
  5.0
  vanessa gave me excellent customer service!!
• VM

  vahideh Mousavi

  Sep 21, 2026
  1.0
  Very disappointing experience at Lululemon Hillcrest Mall. I have been a loyal Lululemon customer for years. I came in because a pair of pants developed severe pilling after only about one month, but instead of helping me, I was told they could not find my account and my concern was basically dismissed. The customer service was unprofessional. When I asked for the employees’ names, they refused to provide them. I also tried to speak with a Persian-speaking employee to explain my issue more clearly, but she refused to speak with me and claimed she did not speak Persian, even though I had heard her speaking it. What is most disappointing is that I still spent nearly $400 at Lululemon that same day. I drove about 30 minutes to this location, returned again to speak with the manager, and still received no proper explanation, no resolution, and no name from the manager. For a premium brand, I expected much better product quality and customer service. Extremely disappointing.
• GG

  Gudrun

  Jul 23, 2026
  5.0
  I had an outstanding experience at the Lululemon store in Richmond Hill, thanks to Shintelle! I was shopping for new gym clothing, and she made the entire experience enjoyable and stress-free. Shintelle took the time to understand what I was looking for and recommended pieces that were absolutely perfect for my needs. She explained the different options clearly and efficiently, answered all of my questions, and went above and beyond to help me find the right fit and style. She was friendly, polite, professional, and genuinely cared about making sure I left happy with my purchase. Exceptional customer service like this is hard to find, and Shintelle is a real asset to the Richmond Hill Lululemon team. Thank you for such a fantastic shopping experience. I’ll definitely be back!
• TS

  Taylor S

  May 16, 2026
  1.0
  Too many staff working standing around doing nothing. Had quality issues with some items and staff were unwilling to replace or fix. Also how some of the staff are dressed does not represent the lululemon brand. Honestly the staff here is condescending and don’t want to work. If you feel like you’re too good to work there then don’t.
• HH

  Hannah Hwang

  May 13, 2026
  5.0
  I am running my second Hyrox Mixed Doubles Race this weekend! I left it very last minute to find matching outfits with my husband to be honest… I was stressing out the past couple of days but I walked into the store this afternoon Brooke helped me SO much! She was so patient, brought me different styles, listened to my concerns and gave me her very honest opinion, with every try on! I can’t express my gratitude enough towards her and even the gentleman at the change room. They were very patient, understanding and giving me the right recommendations !!! Thank you so much Brooke, Chantelle and the team that worked there today! You guys made my day, I will definitely be shopping at this location more frequently!

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