‭Howard Fine Jewellers – Official Rolex Retailer

Reviews

• AB

  Arshdeep Brar

  2 days ago
  5.0
  Thank you Frank and Paulo. Absolutely amazing experience. An experience I couldn’t possibly have received anywhere else in the world. It was my 25th birthday, and I had to go to a wedding reception the same day. I had been wanting a serious watch to add to my collection for a long time. I was tired from work, hadn’t even showered yet, but I told myself I needed to go. At 3:15 PM on a Saturday, I called and asked if there were any Tudor watches available under $4,000. They said yes. I arrived about an hour later, only 45 minutes before closing. From the moment I walked in, I was greeted warmly, offered water, and shown an incredible collection of watches. But let me tell you something — the staff at this store know how to read people. It was only the second watch they showed me that I completely fell in love with. Everyone was joyful, welcoming, and genuinely wanted to give me an unforgettable experience. I didn’t look the part. Honestly, I’m probably not the part either. But they made me feel like somebody. And at the end of the day, that’s what all of us want. I didn’t need the watch. I wanted the feeling that came with it. Then came the funny part — my credit card got declined five times. Not a single person in the store made me feel uncomfortable while I was already embarrassed. Nobody rushed me. Nobody judged me. At 4:59 PM, we finally got it to work. Even then, they didn’t rush me out or make the process feel stressful. I had the pleasure of speaking with Frank throughout the experience. His enchanting smile genuinely put me at ease. What a whirlwind of a day. In the end, I left with my watch and a huge smile on my face. So thank you to everyone in the store. Thank you for what you do. Thank you for not judging people. Thank you for making the experience feel truly special. I hope to purchase many more pieces from your store in the future.
• AA

  Andrew

  May 11, 2026
  1.0
  Very rude staff. I came to Château Laurie to check Rolexes, and they were talking to me behind the glass door without even opening it for me. They told me to book an appointment online and made signs. How disrespectful can you be to refuse to open the door to speak to me? I was standing there with a $40K Rolex on my hand and looking for options . You should know better how to treat customers.
• MW

  Michael Warren

  May 6, 2026
  5.0
  Tremendous professionalism and service provided by Frank. He was highly attentive to my needs and took the time to understand exactly what I was looking for. I’m beyond satisfied with his support and would highly recommend Frank and his team.
• VB

  Vanessa Bucci

  Apr 8, 2026
  5.0
  Frank, Beatrice, and Paolo are the absolute best. Professional and grounded individuals, who really made my first Rolex purchase a positive experience. It’s been a real treat getting to deal with them . You’re in capable and good hands!
• AK

  Adam Kam

  Mar 31, 2026
  5.0
  I have dealt with Beatrice a couple of times for Rolex servicing. Such a pleasure to deal with, she always makes me feel super welcome, and is so warm and helpful while also being objective and honest. Dealing with luxury retailers can be very stuffy and cold so it's so refreshing to work with someone like Beatrice. Thank you!

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