The Shoe Company

Reviews

• CF

  Christine Fay

  today
  5.0
  Needed a pair of supportive shoes on the dressy side suitable for Fall. Chloe, although on the newer side, was so helpful. She asked questions when needed and when I needed some help with being "on trend" as much as one can be when needing an almost orthopedic shoe, she helped with colours and style. I hope she stays with the company a long time as she made my day with her help.
• RD

  Robyne Drover

  Sep 10, 2026
  1.0
  My mom had to purchase a pair of shoes. She is a senior and I let her know that the shoe company has amazing prices online, so I said, go into the store, try on a pair of shoes. Come home, we will order them online. When the shoes came in, the company called me and said, your shoes are here. And I advised, can you please put my mom's name on the file? As she will come to pick them up, she will not have a receipt. I am vouging, can you please put her name on the file. The clerk said no problem. When she arrived at the store, she had the order number. She knew exactly what was ordered. She knew it was under my name. She was able to give them all that information. And they would not give the shoes to her. I then had to go back to the store. Show my receipt online. Tell them that they had called me. And I asked them to put my mom's name on the file, and they apologized, saying that the clerk forgot to do it. So I picked up the shoes for my mom. Now fast forward i'm needing to return the shoes as they didn't fit her as comfortably as she thought. So I as the purchaser took the shoes back to the store. I have the original bag, the mailing receipt, the email copy reciept that shows when they were purchased, who purchased them and what method of payment was used. So I said, if you could, please just put the refund back on the method of payment that was used. It was my mom's mastercard. So she said, I just have to see the method of payment online that was used for the refund. So then she tells me, she now needs to see the mastercard. I said, can't you just put it back onto the method of payment? As you can see, it's a mastercard on file. I said, it's not coming to me, it's going back to my mom and the method of payment that is used on the receipt. I said, why do you need to see the card. And she says she needs to verify. This is just getting incredibly ridiculous. I have everything you need for the return. I'm not asking for cash. I'm not asking for a store credit. I'm not asking for it to come to me. I'm just asking with the proof of receipt with the proof of the purchase with the method of payment on the. Receipt that you just reverse the charge and return it. I'm incredibly frustrated. This has taken multiple days to get this order. Picked up and now with having to return home and phone. My mother to have her, come up. And then I have to go with her, because she will not have the. Receipt, but she will have the mastercard. I'm incredibly angry and incredibly disappointed, and I will never shop at this store again. And I have spent a lot of money here.
• HJ

  H Jaber

  Aug 19, 2026
  5.0
  I was stressing trying to find a pair of shoes to match my dress 2 hours before a wedding and after visiting multiple stores Jayda and Makayla were able to help me in less than 10 minutes! Excellent and kind service :) I will definitely come again because of them.
• SG

  Suzie G

  Jun 4, 2026
  2.0
  The sales associate could use a customer service class. Terse and not helpful so I returned my purchase.
• HH

  Hope Hientz

  Apr 24, 2026
  5.0
  The associate who helped me (I believe her name was Makayla) was so incredibly welcoming. I took a while trying to decide which shoes I wanted and she was very helpful and patient. She seems like such a kind person and truly made my shopping experience so much better!

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