Samsonite Company Store - Outlet Collection at Niagara

Reviews

• BB

  Boris B

  Aug 3, 2026
  5.0
  Thank you, Parker, for your product education and for informing me about the sales offer available to out-of-town shoppers. I am now the happy owner of a Samsonite Silhouette 18 Spinner Garment Bag!
• CH

  Cassandra Hudlin

  Jul 28, 2026
  5.0
  I had an amazing experience with Tanya! From the moment I walked in, she was friendly, welcoming, and incredibly knowledgeable. She took the time to understand exactly what I was looking for and helped me find the perfect luggage without making me feel rushed or pressured. Her professionalism, patience, and outstanding customer service truly made my shopping experience enjoyable. It’s rare to come across someone who genuinely cares about their customers the way Tanya does. If you’re shopping at Samsonite, I highly recommend asking for Tanya!
• MM

  Mark Mulye

  Jul 27, 2026
  5.0
  I received excellent service at this Samsonite outlet. I brought in my Samsonite suitcase for warranty replacement/repairs to the wheels and was pleasantly surprised with the quick, hassle-free, process to send the bag out to their service centre. Many thanks to Caitlin for customer care.
• MA

  Maria Alma

  Jul 20, 2026
  1.0
  The worst customer service I’ve ever seen. The store is chaotic, staff are not helpful and has no respect to customers, they even have no respect to returning customers. I’ve met different store staff and they all have no respect to customers at all as if they don’t want to sell anything at the store. This store will cause bad reputation to Samsonite unfortunately. I believe there is something wrong with the management of the store. I came to get extra suitcase for the one i purchased 3 months ago but i had to leave without any purchase due to disrespect to customers. I strongly recommend the management to do something to tackle that.
• AK

  Aamir Khan

  Apr 24, 2026
  1.0
  Bad customer service, she was rude and if you want to ask a question, she doesn’t give you an good answer.