ALO

Reviews

• ES

  Ebony Shenece

  2 days ago
  2.0
  Visited the store with a friend and we went to try on a few items. The girl in the change room was so rude to my friend and I but was nice to the couple she was having a conversation with. I did want the dresses I tried on but I overheard the workers mocking my friend so I gave them back and left. If people are spending hundreds of dollars on your store the least you could do is be nice.
• BL

  Bri Le

  Aug 12, 2026
  2.0
  Had an unpleasant experience a few days ago. I’ve shopped here a few times and customer service has always been good. This specific day, I came in with a gift card, and picked out a tennis skirt I wanted to purchase. I believe her name was Brooke (name starts with a B) was working the change room area and was super sweet and nice. So shoutout to her for her amazing customer service. Once I reached the cash to checkout, one of the associates politely told me that unfortunately, the gift card I had received could only be used online. That wasn’t a problem for me. I decided I would just order it online and pick the “in-store pickup” option. I had left the store by this point to just give it some time: and in no way, did I expect to get it on the same day I had ordered. I understand orders take time to be picked. But before leaving the mall, since I was already there, I thought why not try my chances and see if an associate could just pick it for me - since I had just tried on the exact skirt I wanted, an hour earlier. Therefore, I know it’s definitely in stock, in the store. This next associate I spoke to was extremely rude. She told me in a dismissive and annoyed tone, “you’ll get an email when it’s ready.” And immediately just helped the next customer, without even offering any further suggestions. I work retail as well, and understand the picking process. With the item being in store, she honestly could have just picked it for me, but she simply didn’t want to. And even if she told me to come back tomorrow when it’s ready, I would have. But it’s her tone and manner in which is the problem.
• SS

  sana salam

  Aug 2, 2026
  1.0
  I was a big fan of Alo but the quality has declined a lot and the product material just looks cheap. Won’t go back there.
• TT

  Tony

  Jul 7, 2026
  1.0
  I always shop in alo, today July 7 1:34 PM my girl was passing by and some associate said * I don't think so you gonna make any purchase * Like hey you are so unwelcoming and passing inappropriate remarks!
• FE

  Fee Etwaroo

  Jul 2, 2026
  1.0
  Absolutely horrible. Aside from the fact that the clothing is cheap crap with a label slapped on it, the customer service is atrocious. I’ve been to this location quite a few times an it’s never been a good experience. I went to do a return today on a sweater I literally bought 2 days ago. I have the sweater to the associate who then spread it out on the counter and started inspecting. You would think I was returning a Ferrari. There was a small speck on the sweater and he proceeded to say “can you explain this”. EXCUSE ME? That is beyond inappropriate. To accuse a customer of staining a sweater when alo allows clothing to be tried on in store… is beyond me. I let him know that I bought the sweater 2 days ago and it’s clearly never been worn. He finished the refund but did not say anything else and handed me my receipt in a rude manner. Do these sales associates know that they are retail workers just like any other store? The customer service is horrible and there is not one good sales associate. They are all snobby, rude and arrogant. DO NOT GO TO THIS LOCATION.