ALO

Reviews

• OF

  Olivia Flanagan

  3 days ago
  1.0
  The material of these clothes are very cheap for the price you pay I ordered from them and didn’t even receive the right colour
• SH

  Sebastian Henriques

  Sep 24, 2026
  2.0
  Most of the staff is so friendly and sweet expect one staff member age was so rude I would try to avoid her or go to a different location that lady was very rude I didn’t get her name though.
• SS

  seneca

  Sep 15, 2026
  1.0
  Extremely disappointing experience at Alo. The staff member was condescending, unfriendly, and did not smile once. Instead of feeling welcomed as a customer, I felt as though I had done something wrong and was being lectured. The entire interaction was uncomfortable and unpleasant. I genuinely don’t understand what kind of brand experience Alo is trying to represent, but this was customer service at its absolute worst.
• MB

  Manali Bolinjkar

  Aug 27, 2026
  1.0
  Absolutely arrogant customer service. I like Alo but would never visit square one store again. I mean guys it’s Activewear not haute couture. Relax. Don’t hate your life and job so much.
• BL

  Bri Le

  Aug 12, 2026
  2.0
  Had an unpleasant experience a few days ago. I’ve shopped here a few times and customer service has always been good. This specific day, I came in with a gift card, and picked out a tennis skirt I wanted to purchase. I believe her name was Brooke (name starts with a B) was working the change room area and was super sweet and nice. So shoutout to her for her amazing customer service. Once I reached the cash to checkout, one of the associates politely told me that unfortunately, the gift card I had received could only be used online. That wasn’t a problem for me. I decided I would just order it online and pick the “in-store pickup” option. I had left the store by this point to just give it some time: and in no way, did I expect to get it on the same day I had ordered. I understand orders take time to be picked. But before leaving the mall, since I was already there, I thought why not try my chances and see if an associate could just pick it for me - since I had just tried on the exact skirt I wanted, an hour earlier. Therefore, I know it’s definitely in stock, in the store. This next associate I spoke to was extremely rude. She told me in a dismissive and annoyed tone, “you’ll get an email when it’s ready.” And immediately just helped the next customer, without even offering any further suggestions. I work retail as well, and understand the picking process. With the item being in store, she honestly could have just picked it for me, but she simply didn’t want to. And even if she told me to come back tomorrow when it’s ready, I would have. But it’s her tone and manner in which is the problem.