The Shoe Company

Reviews

• JS

  Jonathan Sanderson

  May 22, 2026
  5.0
  I enjoyed my experience at The Shoe Company. They have friendly, knowledgeable staff, who provide excellent service. They have a huge selection of shoes. Including several different brands, and sizes. Getting the correct size shoe is always a challenge for me. Because I am in between kids size and adult size. Usually a kids size 6 1/2, womens 8 1/2, or unisex 8. Depending on the brand of shoe. Men's size 7 are always way too big. I have a pair of unisex New Balance size 8, that are the perfect fit. That is what I set out to find, and did at The Shoe Factory. My sales person Jess, was friendly, knowledgeable, and understanding. The first pair I tried were a bit to tight in the heel, the second half size larger too loose. Jess said it was because I am between kids, and adult size. So they all fit different. Then she suggested a kids size 7. Third time's a charm. As soon as I put them on they fit perfect. I was so happy. Jess took the time to help me find the correct size, for my situation. That was excellent customer service, I don't find most places. I highly recommend The Shoe Factory.
• CC

  Christine

  Apr 28, 2026
  1.0
  This store is usually the place I first turn to for shoes but lately the customer service has definitely been falling short of what it used to be. I was in there yesterday helping my daughter look for her grad shoes and I received no help whatsoever. As I’m reading these other reviews I think it was the manager, I walked past him and he did not engage whatsoever and was glued to his phone. We left without anything due to not having a size. Very poor customer service
• SS

  Shanrae Shirley

  Apr 23, 2026
  1.0
  Poor customer service. Would not recommend.
• SS

  Susan

  Apr 22, 2026
  1.0
  This is for the bald man who works there, think he’s the manager. I was in the store yesterday, March28th. I was in there for quite some time and all I’m noticing is he is just leaning on things and standing by the front on his phone the entire time which is so embarrassing for the company if that’s who you hire as a manager to oversee their customers. I then continued to shop around when I quickly looked over to the counter/check out area and I see he’s basically screaming at this one girl who was working there along with a younger boy as well. I think they were all cashing people out cause I did see prior that there was multiple people being cashed out at once. He began to scream and I could hear it pretty clearly that he was telling this young lady that she needs to be on the floor? Not sure what that means and that the younger boy shouldn’t be there. He then proceeded to get right in her face definitely at an uncomfortable length to where she had to take a step back because he was too close. I won’t be shopping from this location ever again due to the lack of respect and professionalism coming from the so call “manager”. Whoever hired him needs to rethink who they bring in and he needs to better conduct himself. If that was my daughter and some old man got that close to her I would be furious. I didn’t even bother to make a purchase. I was looking at Birkenstocks for a vacation I’m about to go on but decided to go to the mall instead and purchase it elsewhere. Please better train the people you hire or fire him
• KB

  Kyle Black

  Apr 3, 2026
  5.0
  Always happy with the pricing at shoe company. Always get my dress and work shoes here. The manager there was super helpful last time I was in.

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