The Shoe Company

Reviews

• JB

  Joyce Barkho

  6 days ago
  5.0
  I had an amazing experience with Carter! He was extremely knowledgeable & patient. He explained everything throughly & I will most definitely come back to shop with him again! Thank you so much Carter!
• SS

  Sam

  Aug 18, 2026
  1.0
  I have been to this store many times and have loved everything about it! I haven’t been for several months due to the recent change in management… well I went back today just to peruse around the store and see if they had gotten any new items I would hopefully end up purchasing, I wasn’t greeted nor asked if I needed help. The manager who has been made very aware on many reviews previously I see was at the front counter leaning over… on his phone. There was another girl there who I’ve seen previously who I’ve had many polite interactions with in the past was doing most of the work running around the store collecting shoes while he was constantly looking and scrolling on his phone. Very disappointed once again in who is in charge of this location and very disappointed to see that the management has changed and has resorted to being on the phone the whole time. He definitely needs to be spoken to
• SK

  Simran Kaur

  Aug 15, 2026
  2.0
  Very disappointing customer service. Well… the product was great! There was a girl at the front who really needs some training on customer service. First, she didn’t greet me at all — which is okay. Then, she didn’t ask if I had an account with them, even though I wanted to use my credit. On top of that, she forgot to ask if I needed a bag, and when I mentioned it, she processed the bag as a separate payment. I understand these may seem like small things, but they make a difference in the overall customer experience. The product was great, but honestly, the service was disappointing. I hope the staff gets some proper customer-service training.
• JS

  Jonathan Sanderson

  May 22, 2026
  5.0
  I enjoyed my experience at The Shoe Company. They have friendly, knowledgeable staff, who provide excellent service. They have a huge selection of shoes. Including several different brands, and sizes. Getting the correct size shoe is always a challenge for me. Because I am in between kids size and adult size. Usually a kids size 6 1/2, womens 8 1/2, or unisex 8. Depending on the brand of shoe. Men's size 7 are always way too big. I have a pair of unisex New Balance size 8, that are the perfect fit. That is what I set out to find, and did at The Shoe Factory. My sales person Jess, was friendly, knowledgeable, and understanding. The first pair I tried were a bit to tight in the heel, the second half size larger too loose. Jess said it was because I am between kids, and adult size. So they all fit different. Then she suggested a kids size 7. Third time's a charm. As soon as I put them on they fit perfect. I was so happy. Jess took the time to help me find the correct size, for my situation. That was excellent customer service, I don't find most places. I highly recommend The Shoe Factory.
• CC

  Christine

  Apr 28, 2026
  1.0
  This store is usually the place I first turn to for shoes but lately the customer service has definitely been falling short of what it used to be. I was in there yesterday helping my daughter look for her grad shoes and I received no help whatsoever. As I’m reading these other reviews I think it was the manager, I walked past him and he did not engage whatsoever and was glued to his phone. We left without anything due to not having a size. Very poor customer service

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