American Eagle

Reviews

• NB

  Nathan Brooks

  Jul 23, 2026
  1.0
  WILL NOT BE COMING BACK! HORRIBLE EXPERIENCE from Rebecca, she is the manager, I was asking her for prices and she was getting irritated. No act I did was irritating at all. As I was leaving, I heard her gossping about a customer to her coworker. I will take the extra drive from St. Thomas to Masonville. Store Team Leader please address this issue.
• PS

  Parvinder Singh

  Jun 21, 2026
  5.0
  Really appreciate the experience this store provides you is amazing. Specially thanks to Islam for his expertise.
• HP

  Hanner Palacios

  Jun 5, 2026
  5.0
  Customer service is amazing, and there are great discounts
• PP

  Plannerfreak Plannerfreak

  Jun 2, 2026
  1.0
  I had the most brutal experience at American Eagle today. I purchased a dress $89+tax at store closing on Monday. I hummed and hawed about purchasing it but the salesperson ensure me if I don’t like it when I got home I could return it. So I bought the dress. When I got home after trying it on again I decided I wanted to return it. However when I tried the dress on (it has an elastic back on the top portion) the tag (that was attached to the elastic portion) snapped off when I stretched the dress to get it on. So I saved the tag and dress and put it back in the bag. At store opening on Tuesday I brought the dress back to return it. The assistant manager (I didn’t get her name) was incredibly rude saying that she would not refund since the tag is not attached to the dress. I told her what happened and mid sentence she stated “sorry that’s the store policy” and continued on her duties while I was still standing at the counter. I asked for her manager a she said “she cannot speak to you as she is dealing with wi the a police officer”. I asked for head office customer service. I called them. They were absolutely no help other than saying the return of an item with detached tags was at the discretion of the store. I then asked if she wouldn’t refund my money could she at least give me a gift card? Her reply was no. She was incredibly rude. I said thanks and left. I went to Masonville mall and explained my situation to the manager there and she refunded me no questions asked. I will never ever set foot in White Oaks American Eagle again. My daughters shop there all the time and they too are disgusted with the service. It was clear that this assistant manager was on some sort of power trip and definitely it looking out for the customer. Shame on you.
• AA

  A A

  Apr 29, 2026
  2.0
  Horrible return policy at AE. And useless manager here. If you try on online orders at home and the tag falls off by accident and is wrong size, don't even try. Manager stands around like a patron on her phone and doesn't assist employees with upset customers. Walked in to this store with no greeting and only one customer being served at cash while the manager stood there on her phone. I even told the manager I had no idea she worked there (no name tag). Would not recommend purchasing or dealing with this store, they won't help you even if you are a NEW customer to American Eagle and have defective product on top of no tag returns. Customer service tried to pride themselves in denial of non-tagged returned items, meanwhile I received brand new jeans with a ripped zipper, had to drive 40 minutes to be told too bad. Will not purchase from this store or online anymore. AE get a grip. And the manager here needs to get off her phone and assist her store employees. You know who you are. 2 Stars because the employee handled it calmly and did what she had to do. I feel bad you had your manager stand there and stare and talk crap about the situation while it was happening. Shame on you.

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