The Goodway is a community collaboration started by Kingston businessman Phillip Brown of Brown’s Plus+ Inc. The Goodway aims to make a lasting impact on the Kingston community through enhanced community involvement, economic participation, and a reduction of the barriers to employment and education. The Goodway provides volunteers and employees with a chance to learn new skills and obtain work experience. Volunteer opportunities at The Goodway allow participants to gain valuable on-the-job training in retail operations, customer service, and merchandising while developing important employment skills such as teamwork, leadership, interpersonal communications, and self-advocacy skills.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.