American Eagle

Reviews

• MM

  Marissa

  4 days ago
  1.0
  Terrible customer service especially from the supervisor. Will stick to ordering online.
• BW

  bronwyn wardhaugh

  Jun 28, 2026
  5.0
  I was so impressed with the customer service at this store! I stopped in while I was in Kingston and was greeted right away by Jacqueline. She was so helpful and engaging. I felt I was able to be honest with her about what I was looking for - I find it so hard to shop for jeans and denim shorts and leave feeling good about myself. Jacqueline was empathetic and took her time to find options for me that would suit my body type, fit my style, and make me feel confident. Katherine was also incredibly helpful in the fitting room - she gave honest and helpful feedback and matched my energy. This was such a refreshing shopping experience. I left with more than I came in for, excited to style my new clothes, and feeling confident! Thats what I call excellent customer service. This is not my home store, but I will be back because of this experience. Thank you Jacqueline & Katherine!
• AC

  Ashley Cassell

  Mar 17, 2026
  1.0
  Older woman, maybe 30s, brown hair, she did greet me nicely but then it started to get weird talking about my hormones…. Well I was changing she kept asking to see me and how I looked in my jeans. Yes, it may be her job but made me super uncomfortable. She just kept talking about stuff that you should not be saying to customers, I got so uncomfortable I had to leave.
• MJ

  M J

  Jan 29, 2026
  2.0
  Acted like the items I was returning were worn. Tags still on. Staff not able to problem solve.
• SC

  Sam Carde

  Jan 25, 2026
  2.0
  I firstly want to say, I normally do not have an issue going into this location and enjoy shopping here. However, yesterday, January 24th 2026 I had an unsettling and uncomfortable visit. I had gone in here with my daughter and our friends. Checking out the new collection-promotions and wanting to know about the sale item on one of the sweaters my daughter was looking at. When patiently waiting for the older female staff to finish at the till. I approached them to inquire about the island where the tops and sweaters were, asking mainly about the sweater. I instantly got attitude within their tone-response. They pointed out the clear as day $14.00 sign on tank tops but i was inquiring about the sweaters that did not have a sign. They then got snarky and told me in a rude tone that the whole store is 25% off sweaters, its our promotion and just walked away. This instantly was making my shopping experience yesterday very uncomfortable and unsettling. Shortly after that, I waited at the cash where this older female staff was, as the other till was busy. This older female staff seen I was waiting, looked at me and stated 'you need to line up over there where the cash is'. But yet, didn't notice her other staff was busy and held up?......anyways, I went over, waited. Another staff(male) comes out from the back and puts a few things away. By this time I had waited almost 10mins to cash out. He then heads to the till I was originally waiting at. I go over, I then begin to express how I felt waiting at the cash prior to him coming. I explained how one of his staff members behaviour was towards me in hopes this would be acknowledged. I further expressed how uncomfortable it made me and my friends feel. He stated it was busy, I furthered stated, regardless of how busy, you shouldnt have that sort of behaviour towards costumers. He apologized and mentioned he would bring this forward. I thanked him for helping us and checked out.

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