The Shoe Company

Reviews

• DM

  Dave May

  5 days ago
  5.0
  I had such a fantastic experience at this shoe store! From the moment I walked in, Andrea greeted me with a genuine smile and made me feel completely at ease. She took the time to understand what I was looking for, asked thoughtful questions about my style and comfort needs, and then guided me to several perfect options I never would have found on my own. Andrea’s knowledge about fit, materials, and care was impressive, and she never rushed me—just patiently offered honest advice. I left with a pair of shoes that not only look amazing but feel like they were made for me. The store itself is beautifully organized, with a wide range of styles and sizes, making it easy to browse.
• JW

  Jiali W.

  5 days ago
  5.0
  Andrea is amazing! Had fantastic experience in this store, super friendly & knowledgeable staff to help me! Highly recommend & will definitely come again!
• CA

  CT A

  Jul 18, 2026
  5.0
  Had a great experience there today, I was helped out by both Andrea and I believe the manager (didn’t get her name). I ended up buying two pairs of shoes instead of just one and got the protective spray to keep them looking good. Thank you both for all the help and great service
• SR

  siva ranjani

  Jun 10, 2026
  1.0
  I had a very disappointing experience at The Shoe Company in Burlington, today. The supervisor seemed more focused on getting customers out of the store than providing good customer service. While we were still shopping, our personal shopping bag was taken from beside us and handed over to customer service during closing time. When I asked why this was done, I was told, “We thought it was a lost item.” I explained that the bag had been right beside us the entire time. The supervisor’s response was simply that this is what we are supposed to do if a bag is left to the side. There was no acknowledgment that a mistake may have been made and no apology for the inconvenience caused. The lack of professionalism, empathy, and basic customer service was very disappointing. A simple apology and a more respectful approach would have gone a long way. This was one of the worst customer service experiences I have had, and unfortunately it has left a very negative impression.
• GM

  Greg Mizzi

  Nov 18, 2019
  4.0
  Lots of selections. Up to size 13👍