The Shoe Company

Reviews

• CA

  CT A

  Jul 18, 2026
  5.0
  Had a great experience there today, I was helped out by both Andrea and I believe the manager (didn’t get her name). I ended up buying two pairs of shoes instead of just one and got the protective spray to keep them looking good. Thank you both for all the help and great service
• SR

  siva ranjani

  Jun 10, 2026
  1.0
  I had a very disappointing experience at The Shoe Company in Burlington, today. The supervisor seemed more focused on getting customers out of the store than providing good customer service. While we were still shopping, our personal shopping bag was taken from beside us and handed over to customer service during closing time. When I asked why this was done, I was told, “We thought it was a lost item.” I explained that the bag had been right beside us the entire time. The supervisor’s response was simply that this is what we are supposed to do if a bag is left to the side. There was no acknowledgment that a mistake may have been made and no apology for the inconvenience caused. The lack of professionalism, empathy, and basic customer service was very disappointing. A simple apology and a more respectful approach would have gone a long way. This was one of the worst customer service experiences I have had, and unfortunately it has left a very negative impression.
• CP

  Caroline Purchase

  Mar 27, 2026
  1.0
  No way to contact via telephone. Frustrating service and company with bad customer service. Amazon has better communication in place. Better off shopping off Amazon and can get better service. Which is probably the point, to drive customers to online and we never leave our house.
• GM

  Greg Mizzi

  Nov 18, 2019
  4.0
  Lots of selections. Up to size 13👍
• AD

  Aaron Deane

  Aug 29, 2018
  4.0
  Not the best selection of anything over size 12