lululemon

Reviews

• JS

  J S

  Oct 2, 2026
  1.0
  Bought 2 pairs of ABC pants in black, they faded within 6 weeks. Exchanged for 2 new pairs, they faded within 4 weeks. Went to return to get a refund and Massimo made it so extremely difficult that I eventually left with a store credit and no pants. Now I'm wlking around pantless, contacting Lululemon headquarters to get a proper refund only to be dismissed with canned responses. If I could give 0 stars, I would. Lululemon will never get my busniess again, and if anyone asks, I'd direct them to another manufacturer that actually listens and takes care of their customers. This could have been resolved quickly and somply, but Lululemon wants to be another greedy corporation. Vote with your dollar, don't spend it at Lululemon. P.S. Anyone want to buy a 380$ gift card off me??
• JV

  Jenna Vongvilaysone

  Sep 27, 2026
  1.0
  I just got back from the mall and I have to talk a lit an experience. My husband and I were shopping around when an older lady continued to follow us and stare. I’ve never felt so uncomfortable in my entire life. I felt like a criminal, she followed us around just staring not taking her eyes off me. Did not say a word, like can I help you just watched us like a weirdo. We finally left because I was so uncomfortable.
• GS

  Gurpreet Singh

  Sep 18, 2026
  5.0
  Great service
• NM

  Nick Milincevich

  Sep 12, 2026
  1.0
  Store has declined in both stock and staff. No real grasp of customer service. Basically told me to shop on line. I am a 31 waist didn’t have a single pair of pants in the store. Not a lot of stock. Need both long and short sleeve shirts and pants Just a bad attitude in general. It was an early evening on a weekday. Staff standing around doing nothing. I understand the stock issue. They could have ordered it for me but didn’t even ask! I found what I was looking for at Sporting Life 2 pair of Vuori slacks and a few nice tops summer/fall . Great staff and much better quality. Nick
• SC

  Sonomi Consul

  Sep 4, 2026
  1.0
  Absolutely atrocious service at the Mapleview store today. I brought in my Daydrift High-Rise Wide-Leg Trousers for lululemon's advertised "free hemming" service, which is exactly why I bought them. Instead, the female educator at the fitting rooms measured them and flat-out refused the service, aggressively claiming they "only hem up to 5 inches." As a Collective Pinnacle member who spends a small fortune with this brand, being treated with such a dismissive, rude attitude is unacceptable. With garbage store service like this, it is no wonder lululemon’s stock is tanking to the absolute bottom right now. Instead of treating loyal customers like an inconvenience, lululemon needs to wake up and implement innovative customer services. Take a page out of Uniqlo’s playbook—they actually let customers order online, choose their hem length, and ship the finished product right to your door. If lululemon wants to save its failing reputation, it needs to stop overcharging for premium activewear while delivering bottom-of-the-barrel service. Avoid this Mapleview location at all costs.