Aerie

Reviews

• TT

  Tiffany

  Apr 12, 2026
  2.0
  Visited the other day to search for a hoodie I saw online. Store was messy, and associates were gossiping by the cash and didn’t look up at me the 5 mins I was in the store. It was fairly quiet as within 30 mins of closing. Will order online instead.
• DC

  Debbie Cassidy

  Mar 25, 2026
  1.0
  I bought a couple items yesterday and the pants were to big. I unfortunately had the tags in the pocket but put the wrong tags in the pants I was exchanging. Had receipt but they still wouldn’t exchange for a smaller size. Now I have to go back home and get the right tags so they will exchange. It wasn’t even a return but refused to do it. Under the circumstances I not happy with the service and won’t be shopping there again
• AW

  Alison Webster

  Mar 30, 2025
  1.0
  I had such a bad experience here yesterday and i left feeling so upset. I was an Aerie employee for 3 years at a different location so I know the service that is expected from the company and the service I used to provide for others, and I did not recieve that service here. I came in looking for a bra, unsure what my size is anymore since it has been awhile since I've purchased one and my body has changed. I grabbed a few sizes and styles but nothing seemed to be fitting right. I asked the woman working in the fitting room for help and told her my concerns with the bras (no one checked on me to I had to ask for help, even though the fitting room was not busy). She seemed really uncomfortable talking about bras, but offered to size me. As a former employee, I knew how the measuring tape for bra measurements is supposed to be used, and she used it wrong and got the wrong size. She told me I was a 40C. I said I was willing to try this size, but I was pretty sure that band size would be way too big. She ignored this and told me her shift was over and I would have to get someone else to help me. The person coming in after her walked in the fitting room, so she asked her to grab me a 40C. The new employee said "That's a weird size and we don't sell it in store, but maybe I can find one". They were shouting the size in the fitting room which i something Aerie trains their employees never to do. I felt so embarrassed about the way they were talking about the size, especially since I've had personal struggles with body image. They ended up bringing me the size. I tried it on, no one checked on me to see how it fit (it did not fit at all). I ended up leaving because I felt overwhelmed and frustrated with how I was treated. I really love Aerie and the company's commitment to body positivity and inclusion, so I'm sad about the way I was treated at this location. I hope no one ele had experienced this treatment.
• MR

  Mary Ryan

  Dec 10, 2019
  4.0
  Great buys
• JM

  Jennifer Morrison

  Jul 9, 2019
  5.0
  Love this place. Customer service, staff, return policy are always amazing.

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