Windsor

Reviews

• YA

  Yasir Abdullah

  Apr 9, 2026
  5.0
  best
• JJ

  Jasmine Johnson

  Mar 20, 2026
  1.0
  I visited the store today and had a very disappointing experience. The customer service was extremely poor, which was even more surprising since the employee I interacted with appeared to be the store manager. When I asked for a fitting room, she rudely told me to wait without any explanation or courtesy. Once I got into the fitting room, I noticed multiple tags on the floor and brought it to her attention because I didn’t want any misunderstanding or to be wrongly accused of shoplifting. She dismissed me with a very rude “okay” and showed no concern. No one offered assistance during my visit, and the overall experience felt unwelcoming and uncomfortable. Windsor used to have great customer service, so this was especially disappointing. Unfortunately, this experience has made me reconsider shopping here again. Note: I visited today 3/19/26 around 10:30AM Plaza Bonita (if corporate would like to review who was working that day).
• MA

  Mike Aviles

  Jan 28, 2026
  4.0
  Salesperson was very helpful in telling us to order dress online for delivery.
• GR

  Geny Rodriguez

  Dec 6, 2025
  1.0
  I stopped by earlier and had asked one of the workers if they could kindly check any of their other locations if they have the size I needed. They were rude and said they don’t call other Windsor locations, I told them that my regular store in El Cajon calls other locations when needed. She said they don’t call other stores and to just check online. I tried my best to find the size I needed online and rushed to the Windsor in El Cajon. Astrid the store manager, and the other girls there are always sweet, kind, welcoming and ready to assist you with any concerns. They were able to find the dress I needed, they always go above and beyond to help me the most they can at every visit

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