Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our National City, CA location nearby Harbison Canyon and El Cajon offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,445 reviews
5 stars
819
4 stars
350
3 stars
160
2 stars
38
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were friendly and helpful, while others were reported as rude and unprofessional.
Store Condition
Store cleanliness and organization received both praise and criticism; issues with escalators and elevators being out of service were noted.
Product Quality
Customers expressed concerns about the quality of certain items, particularly in the jewelry and clothing sections, with some items perceived as overpriced.
Pricing and Sales
Many customers appreciated the sales and discounts available, but some felt prices were still high compared to competitors.
Selection Issues
Customers noted a lack of variety in certain departments, particularly for plus sizes and specific clothing items.
- KGKatrina GrayDec 31, 20255.0Well I went to return some shoes that I purchased! At another JCPenney store I paid most of it in cash but they told me they couldn't give me back my cash back it had to go back on my credit card.i I didn't want to fight with the associate was in a little pain !
- BGBarbara GonzalezDec 26, 20255.0We visit the JCPenney at Plaza Bonita every year for shopping and family photos, and the staff is always friendly with great deals. Recently, my daughter left her purse with her phone in the store, and thanks to an honest customer and the wonderful staff, it was safely returned. I’m so grateful for their kindness and professionalism. Highly recommend this location!
- JZjoseph zimmermanNov 25, 20254.0Alot of nice stuff, alot of good prices. But there is alot of stuff that looks nice but is very poor quality that is pricey and the quality is very easy to tell it is very poor especially the "leather" jackets
- NRN ROct 26, 20251.0Wow, I was just in the store shopping my son. The woman working in the boys department folding clothes acted like she wanted to fight me. She was very strange. I asked her a simple question and she answered in such a hostile manner. I left the store because I didn’t want to be anywhere around her. The weirdest exchange I have ever had at any store. I called to make a complaint and can’t get ahold of anyone. It’s hard to find anyone who works there.
- SCsilvia cardenasSep 10, 20251.0I came to pick up my fiancés engagement ring today after work 9/10/25 5:35pm. Whoever helped me out was very rude and demanding. Kept telling me that I can’t pick up with no receipt after I had receive a phone call without informing me that. She then asked me to verify my name and mention that all “Hispanics” have same last name. What does that have to do with anything? RUDE!! Needs to be accountable for the way she treats customers.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in National City offer?
JCPenney offers a wide variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Where is the JCPenney store located in National City, CA?
The JCPenney store is located at 3040 Plaza Bonita Rd, National City, CA 91950, inside Plaza Bonita.
What are the store hours for JCPenney in National City?
JCPenney is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does JCPenney in National City offer curbside pickup?
Yes, curbside pickup is available at the National City JCPenney location.
Are there accessibility accommodations at this JCPenney store?
Yes, the National City JCPenney has a wheelchair accessible entrance and public restrooms.
What payment methods are accepted at JCPenney in National City?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Can I shop online or via an app for JCPenney products?
Yes, you can shop using the JCPenney app available on the App Store or visit their website for online shopping and exclusive deals.
What popular stores near JCPenney might I visit for beauty products and services?
Nearby stores include MAC Cosmetics for beauty supplies, The Salon by Instyle for hair services, Kitty Nails and Spa, Napalm Nails, Dreamhausglam Artistry Studio, and Phenix Salon Suites for various beauty and spa services.
Are there dining options near the JCPenney in Plaza Bonita Mall?
Yes, dining options nearby include Dunkin' for coffee and donuts, Sbarro for Italian food, Jamba Plaza Bonita Mall for smoothies and health foods, WafflePies, Beard Papa Sweets Cafe, Charleys Cheesesteaks, and OMG Crepes.
What other stores near JCPenney would be good for shopping clothing or shoes?
Nearby clothing and shoe stores include Journeys, Mega Shoes, ALDO, Kids Foot Locker, House of Hoops by Foot Locker, Lids, and Victoria’s Secret.