Question 1

Does the Napa Premium Outlets location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Napa Premium Outlets location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Napa Premium Outlets location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Napa Premium Outlets location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products does the Kate Spade Outlet in Napa offer?

Accepted Answer

The Kate Spade Outlet offers purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more with a focus on joy and modern sophistication.

Question 8

Where is the Kate Spade Outlet located in Napa?

Accepted Answer

It is located at 835 Factory Stores Dr, Napa, CA 94558, inside the Napa Premium Outlets.

Question 9

What are the store hours for Kate Spade Outlet in Napa?

Accepted Answer

The store is open daily from 11:00 AM to 7:00 PM with special holiday hours and closures on certain dates such as November 27, 2025 and December 25, 2025.

Question 10

Does the Napa Kate Spade Outlet accept returns or exchanges for online orders?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at the Napa specialty shop, excluding airport and department stores.

Question 11

Can I pick up my online order at the Kate Spade Outlet in Napa?

Accepted Answer

Yes, you can pick up your Buy Online Pickup In Store (BOPIS) order at the Napa store. You will be notified by email when your order is ready, typically within three hours.

Question 12

What payment options does the Kate Spade Outlet in Napa accept?

Accepted Answer

The store accepts American Express, Cash, Discover, Klarna, MasterCard, PayPal, and Visa.

Question 13

Are Klarna payments accepted in-store at the Napa Kate Spade Outlet?

Accepted Answer

Yes, you can use the Klarna digital credit card via Apple Pay or Google Pay where contactless payments are accepted.

Question 14

What nearby stores can I visit while shopping at the Napa Premium Outlets?

Accepted Answer

Nearby you can find stores like Tommy Hilfiger, Cole Haan Outlet, Ann Taylor Factory Store, GUESS Factory, and Michael Kors Outlet, all within Napa Premium Outlets for a variety of men's, women's, and accessories shopping.

Question 15

Are there any beauty or grooming services near the Kate Spade Outlet in Napa?

Accepted Answer

Yes, Eyebrow Station is a nearby beauty salon offering beauty and hair removal services, perfect for a grooming visit before or after shopping.

Question 16

Where can I grab a coffee near the Kate Spade Outlet at Napa Premium Outlets?

Accepted Answer

You can visit nearby coffee shops like Brewed and brewed. Napa for a coffee or light bakery treats during your shopping trip.

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