Founded in Vancouver BC in 1998, the first lululemon shared its retail space with a yoga studio. We've been growing ever since, and our technical yoga and run clothes are now available in countries all over the world. We want to elevate the world from mediocrity to greatness. Our Mission Statement is to create components for people to live longer, healthier, fun lives. We make technical athletic apparel for yoga, dancing, and most other sweaty pursuits.
All lululemon locations have strong ties to our local communities.
I’m very disappointed with the customer service we received at the Lululemon Monterey location the day before Christmas Eve.
When we arrived to pick up an order that was already paid for and marked ready for pickup, we were approached by an employee who greeted us with a very unprofessional “What’s up?” Instead of a proper greeting or asking how he could help, his tone immediately felt dismissive and disrespectful.
He then went to retrieve our order, which took an unusually long time considering it was already prepared. There was no communication or explanation for the delay. Eventually, he sent another coworker to assist us instead, without acknowledging the inconvenience or offering an apology.
What made the situation more uncomfortable was the way we were treated as if we weren’t legitimate customers despite having a confirmed pickup order. This interaction left us feeling disrespected, especially during a busy holiday time when professionalism and courtesy matter most.
After this experience, I was surprised to learn this employee has received multiple similar complaints. Management should seriously address this pattern, as it reflects poorly on an otherwise well-known brand.
I hope this feedback helps improve customer interactions at this location.
RS
Roliss Salinas
Nov 26, 2025
1.0
Walked in today the guy employee wouldn’t stop looking at me the whole time I was in the store made me feel uncomfortable couldn’t even shop good cause the way he was starring, then when we paid he was rude didn’t bother to ask us if we wanted to put our email or number, didn’t even say have a good day or thank you, will go back only when that employee isn’t there.
JR
Johanna Reyes
Nov 5, 2025
1.0
I went last week to return an item before I even walked in an employee gave an unwelcoming look. I walked in smiling unfortunately he was the one to help which is why I’m giving the 1 star. The other employee who was a girl was super friendly. Not sure what his name is he looked latino. I gave him the same energy back. So unprofessional!
What products does lululemon Monterey specialize in?
lululemon Monterey offers technical athletic apparel for yoga, running, dancing, and other active pursuits, focusing on high-quality sportswear for both men and women.
What are the typical store hours for lululemon Monterey?
lululemon Monterey is open Monday through Friday from 10:00 AM to 8:00 PM, Saturdays until 7:00 PM, and Sundays until 6:00 PM.
Does lululemon Monterey offer in-store pickup?
Yes, the store provides in-store pickup services for your convenience.
Where is lululemon Monterey located?
It is located at 440 Del Monte Center, Monterey, CA 93940, USA.
How can I contact lululemon Monterey for inquiries?
You can reach them by phone at +1 831-249-2580 or by email at delmonte-store@lululemon.com.
Are there any nearby clothing stores where I can also shop?
Nearby clothing stores include Columbia Sportswear, Men's Wearhouse, J.Jill, Chico's, Express, Free People, and Shu, providing a variety of fashion and sportswear options.
What nearby shopping center can I visit along with lululemon Monterey?
You can also visit Del Monte Shopping Center, which is a plaza nearby and offers many shopping options.
Are there dining options close to lululemon Monterey?
Yes, nearby dining options include Islands Restaurant Monterey, Tortilla Beach Monterey, and STARBUCKS COFFEE for a variety of meal and beverage choices.
Does lululemon Monterey have a presence on social media?
Yes, lululemon Monterey is active on Facebook at facebook.com/lululemonMonterey and on Twitter under the handle @lululemon.
What is lululemon's mission as reflected in the Monterey store?
lululemon aims to elevate people from mediocrity to greatness by creating components for longer, healthier, and more fun lives through their technical athletic apparel.