JCPenney

Reviews

• RD

  RONALD DIAZ

  Jan 16, 2026
  5.0
  Muy buen servicio donde todo hay
• DA

  Darlene Arreola

  Jan 3, 2026
  5.0
  John Bay sweaters were only $10 on black friday weekend
• V9

  Vivian #9

  Dec 27, 2025
  1.0
  I recently had a disappointing experience at the Montebello location of JC Penny. A tall, blonde staff member appeared overly enthusiastic, issuing directives to her colleagues. Unfortunately, her behavior escalated into a heated argument with another employee regarding an overexposure issue, which was unprofessional and loud. To his credit, the other employee maintained composure, apologized to nearby customers, and walked away from the confrontation. I was impressed by his professionalism. The tall, blonde staff member, who I believe was named Abigail, handled the situation poorly. She subsequently instructed another colleague to expedite the pace inside the photo studio. Regrettably, this unprofessional behavior resulted in my photos taking an additional hour to review, and upon development, they were somewhat blurry. I sincerely hope JC Penny provides enhanced training to staff members, particularly the aforementioned individual.
• L2

  Lucy Berling #2

  Dec 27, 2025
  1.0
  Yesterday, I visited the Montevello studio for a Santa event photo shoot with my daughter. Upon checking in, I waited 10 minutes to be called, which was understandable given the event's popularity. However, I found the photographer's service to be subpar. She seemed disinterested in her work and frequently glanced over her shoulder. I observed that she appeared to be in a romantic relationship with a coworker at the front desk, as he was constantly by her side throughout the studio. During the photo shoot, the atmosphere felt off, and I was rushed through the pricing explanation. The photographer rolled her eyes when I inquired about editing the premium card. Overall, it was an unpleasant experience. I was disappointed, and my daughter picked up on my unhappiness. I regret to say that I will not be returning to the studio. I hope the manager reads this review and addresses the photographer's behavior, which I found to be rude. I intend to contact the corporate office. The photographer's name is Jennifer.
• KC

  Kris Cervantes

  Dec 20, 2025
  1.0
  I had a pick up order but put my husband as the pick up person. He waits at the curb and notified curbside and no one came. He went inside thinking it was busy but all he saw was the staff talking to each other even when they noticed him they were still talking. When they did help him they were giving him a hard time saying I didn’t put him down as the pick up person when I do in fact have the email to confirm he was. It wasn’t until he showed that we had the same address that they finally gave him the order. Maybe their system is acting up but they did not have to be rude to him. I have also been trying to call them to confirm that he was there for me because they were giving him a hard time but no one picked up. I would understand if it was busy but the disrespect is insane.

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