Nordstrom The Shops at Mission Viejo

Reviews

• BR

  Bryan Rossman

  1 day ago
  5.0
  Clean and smelled nice
• MC

  max conover

  6 days ago
  5.0
  I had a wardrobe emergency and needed a fitted suit for my wedding. I showed up only one hour before close and my wedding was the next day. Magdalena and Youseff were so friendly and helpful. They pulled out all the stops and got me fitted and hemmed before closing. I can't thank you enough, you all really saved the day.
• DR

  Don Rodriguez

  Dec 22, 2025
  5.0
  On December 17,2025 I had the pleasure of being assisted by customer service representative Karina Oliva in the Beauty Department. I found her to be very professional,courteous and very helpful in ordering a Christmas Gift which was out of stock. She explained the process and assured me I would recieve the item i purchased within 2 days. True to her word I received my purchase on the early morning of the 20th. Once again Nordstrom’s dose not disappoint and Karina provided me with 5 STAR SERVICE and is a Great Asset to your business. Big Thank You Don Rodriguez
• RS

  R & S Smith

  Dec 22, 2025
  1.0
  This is not the same Nordstrom department store as it was years ago. The service has waned and I prefer just to order online and have my purchases shipped to my home. About five weeks ago I bought a perfume set in person that was under $100. This set came with gifts with purchase including an eye makeup remover. I had my receipt, my merchandise, and my gifts with purchase. The clerk was inspecting my return with a fine tooth comb. She then asked her supervisor to question my return. One of the gifts with purchase was a makeup remover that had an oily look to it. The supervisor told me that I was not able to return the eye makeup remover because she “assumed” it was used. I told her to look at it again and she quickly apologized because she did not understand the product and she assumed the product was half used. I’d she cared to look and not glance, the liquid was filled to the top of the bottle. The supervisor then took apart my perfume set that I wanted to return, extracting the items from the taped insert and inspecting everything. I don’t know what she was hoping to find… Interestingly, the clerk was inspecting my other gift with purchase items and noticed there was an additional item that I included in the return because I did not care for this brand. These ladies were so perplexed and talking among themselves that I had to interrupt them and tell them what happened! In the end, I FINALLY had my return completed. Talk about customer no-service! Since Nordstrom has its majority stake bought out by another company this store has faltered. I’ll just order online and return online if needed. Nordstrom is not so special…too many choices to make purchases. Hear that Nordstrom?! Oh, and there was a couple of purchases I needed to make afterwards. Did I want to give Nordstrom my business? Nope, I went to Macy’s instead. Anywhere but Nordstrom! Update: I ended returning all the purchases I made at Nordstrom in the last month. I also spoke to the store manager on duty to inform her of the lack of service this store has exhibited lately and that I will no longer shop Nordstrom since there are so many more options! t should be noted that the customer in front of me in the "order desk"/ no-customer service line had lost her debit card in this store. This customer said that when she asked the clerk to help her find it an associate said she had no time to do so!
• CC

  ChicagoPadre

  Dec 16, 2025
  5.0
  What I must say is this is a particularly luxurious Nordstroms! All employees I have ever had to deal with have been exemplary! Especially the ladies working in the women's departments! Because I am a male crossdresser... And they have always always always been extremely accepting of me and accommodating towards me! They have helped me with any number of things from makeup to dresses to shoes and the works! We have enjoyed ourselves and even had some fun along the way! And they always enjoy, as do I, in critiquing the looks we put together for me! Me! I would recommend them and the store to anyone of any gender or sexual orientation! Marvelous! I always look forward to returning!