Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Employees did not understand the difference between a price adjustment and returning and rebuying an item. I recommend shopping at the South Coast location instead, where I’ve had a much smoother experience and more helpful customer service.
ML
MaryAnn Landagan
Nov 4, 2025
5.0
I feel like clothing retailers are usually reviewed negatively about their products, a shopper's unfavorable experience, or negative customer service and not enough is said about exceptional customer service - so here's one :).
I am not a regular shopper of Madewell but recently bought an item online because I saw it in-person at the store. It didn't work out so I went to Madewell MV and was assisted by Jaidyn M. Hopefully this is the correct young lady because I didn't catch her name at the time but found this name on my emailed receipt.
Jaidyn was extremely warm and patient and helped me complete the return. I know we've all been there when making a return at any retailer only to feel like we're bothering them or taking away from their daily revenue goal, which we are lol, but Jaidyn didn't make me feel that way at all.
Her pleasant demeaner and quick assistance was greatly appreciated last month (mid-October). Thanks so much, Jaidyn! It's because of you I have started to shop here more often. Keep up good work!
RO
Rayan Obeid
Feb 13, 2019
5.0
I love all the clothes! Madewell has quality and stylish clothing.
Madewell specializes in women's denim, offering jeans as well as complementary clothing like tees, outerwear, footwear, and bags.
Where is Madewell located?
Madewell is located at 555 The Shops at Mission Viejo, Suite 834D, Mission Viejo, CA 92691, US.
What are Madewell's regular store hours?
Madewell is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does Madewell offer in-store pickup services?
Yes, Madewell offers in-store pickup services for customers.
What payment options does Madewell accept?
Madewell accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Madewell wheelchair accessible?
Yes, Madewell has a wheelchair accessible entrance and parking available.
How can customers contact Madewell?
Customers can reach Madewell by phone at +1 949-347-0922 or email at store.1235@madewell.com.
What nearby stores can I visit along with Madewell at The Shops at Mission Viejo?
Nearby stores include Sephora for beauty products, Piercing Pagoda for jewelry and accessories, and J.Crew for additional women's clothing options.
Are there food options near Madewell if I want to grab a snack or coffee?
Yes, you can visit The Baklava for desserts and coffee, Lolli and Pops for candy and baked goods, or Wetzel's Pretzels for a quick snack.
Where can I find more fashion and accessory stores near Madewell at The Shops at Mission Viejo?
Nearby fashion and accessory stores include Apex By Sunglass Hut for accessories, Soma Intimates for women's clothing and fashion, and Zumiez for sportswear and clothing.
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