Samsonite Company Store - Great Mall

Reviews

• TD

  Terry Ding

  Dec 22, 2025
  4.0
  199 for two bags.
• AA

  Anna

  Dec 6, 2025
  1.0
  I came here to drop my luggage and it is the 2nd time here that they close and not return on time . Now it is 11:49 already.
• DL

  Daryl Lee

  Aug 24, 2025
  1.0
  I have been a loyal customer for Samsonite and have been using this brand for past 10yrs. However, I just bought a luggage bag from Samsonite in Greatmall Milpitas (my 1st time buying here). The sale lady is very friendly and helpful with all my questions. I managed to buy the bag that best matched my need. However, the problem is the rude and horrible manager. This should be a 0 star rating for him as I cannot rate 0 star here. I realized I lost my receipt when I was loading the bag to my car and went in the mall to trace it but to no avail. So I decided to go back the shop to ask for a reprint on the receipt for a purchase I just made 5-10min ago. The manager came out and has this bossy tone and questioned my purchase.. etc I feel offended as a customer. He said I was “lucky” to be able to get the receipt reprint. I confronted him upfront that he has a very bad customer service and was very rude to me. I am sorry to say this but this is my first and last purchase here. He ain’t qualify to be a manager with this low level of quality.
• JY

  Jingwen Yu

  Aug 1, 2025
  1.0
  visited multiple times during open hour before 6pm the store is already closed.
• SR

  Soumya Rao

  Nov 21, 2022
  1.0
  Went to this store. At their store on side they mention they are working but on the other side they mention they are shut for like 3 hrs during the day. So weird.

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