Experience unparalleled savings and style at The Brick Outlet. Immerse yourself in an assortment of one-of-a-kind treasures, exclusive items, and discounted finds, including furniture, mattresses, appliances, and electronics. With discounts of up to 60% on top brands, creating your dream home is within reach. Explore The Brick Outlet across multiple locations, and reimagine your living spaces affordably.
Everything came as ordered, deliverymen were fast and professional.
RS
Rae-Lynn Steadwell
6 days ago
1.0
WORST experience ever. One of the main reasons I chose to purchase here was because I was told I would have “white glove” delivery service. I did not want the hassle of building flat pack furniture as I have no skill or patience for such things and I was told all the garbage would be taken away as part of the delivery service and everything placed where I wanted it in the room. After having to wait a whole week to have my furniture delivered (because white glove delivery apparently cannot give you a delivery window until the night before delivery so I had to arrange for a day off instead of being home for the delivery only) they show up deliver everything and then after putting the live seat where I wanted it tell me another team does the assembly. I called and the girl on the phone says there should be no assemble . And then says I will have someone call you back. Sure, I am so sure they will call me back but in any case.even if they did, it will not change the fact that I have a giant box of an unassembled table sitting in the middle of my living room. I am positive that there will be no one showing up any time soon
To assemble this. The pricing was NOT less than lazyboy or Ashley and the reason I chose this was the promised service and the timeframe that the items I wanted would be In Stock. They Over promised and under delivered. Very very very disappointed. Save yourself the stress and skip buying from here. Even when you pay for white glove delivery for your order they apparently only apply it to part of the order. Everyone I spoke to was so friendly and helpful right up until the point that I had a problem and then no one was available and they would call me back about the giant box in the middle of my living room. Not only that the 133 lb box was placed upside down so if I try to open it, it will be the wrong way🤦♀️
SD
Shawn Dufour
Aug 13, 2026
5.0
Rosalie Borja was super helpful very fun to deal with and made are experience worth come to your store thank you for happy shopping
KL
Kika Lacerda
Aug 5, 2026
5.0
Sayed helped us out there.
And from all other experiences we've had at The Brick stores before, at this location, because of Sayed, it was far better than all others.
Thanks Sayed from your friendly, professionally and understanding way of doing business!
AM
A** M
Jul 21, 2026
1.0
I have boughten alot of furniture in my time, and alot from The Brick. It's always been ok. Except for this time. I am very disappointed with the way they are handling (or should i say lack of handling), my situation. I bought furniture May 15 2026, the salesperson assured me it would be delivered 1st week of June as it was out of Province. 2 week wait, no big deal. But in the first week of June i logged in to track my order and now it was saying mid July. Which would make it 2 months from purchase date and 1 1/2 months longer then they told me. Which i understand things happen. But my issue is no one even tried to contact me to tell me about these two date changes. And when i phoned the store to ask what's going on, they treated it like it was no big deal. Which is ridiculous because they have no problem chasing you around the store and taking your money, but have a problem with being honest, transparent and keeping you in the loop. Like i said, i understand things happen, but once again i checked this morning and now the delivery date is Aug 7. No phone call, no e-mail, nothing. I would never treat a client like this. And the kicker is i bought a couch from a different store (just down the street from them), after this and was told one week for delivery as the sectional was in another Province too. (the same Province as my furniture from The Brick was), and guess what? they stood by their date and delivered it on time, actually they delivered it half a day earlier then told. They also updated me through out the week.
I do not take leaving a review like this lightly, it's been a month and a half since it should have been delivered and i kept my cool and gave them time, but this is ridiculous now. Save your money and your sanity. Go somewhere else.
It's only getting one star because the sales person that sold me the furniture was very nice and easy going, otherwise there would be no stars.
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
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