Aerie

Reviews

• NM

  Navita Manchanda

  Mar 21, 2026
  1.0
  Terrible experience. I went to the store in person and was told I could call the next day to check if the item was still on hold because of their 24-hour hold policy. When I called, the employee was rude and straight up said, “No, you cannot buy it,” because it was being held for an employee. Then I was told employees can hold items for up to a week. So customers get 24 hours, but employees get special treatment? Completely unfair and very unprofessional. The communication was misleading, and the attitude made it even worse. This kind of behavior is exactly why people don’t shop here.
• CL

  Chantel Leve

  Feb 14, 2026
  1.0
  I usually have an alright time finding something to buy but today was not good at all. I picked out some bras and headed for the change room. A worker was standing at the change rooms hanging bras and said nothing to me so I asked for a room, she quickly said that someone els would help me. I waited and finally another worker let me in a room and it was extremely dirty. The chair was horribly stained with yellow and brown stains. The walls filthy and in need of a deep scrub, hangers shoved behind the seat and tags on the floor. Being a bra store I would expect them to have a measuring tape on hand but the worker said they don’t do that here. Nothing fit and no one helped me find one that would work so I left. All and all please deep clean your change rooms.
• SF

  Sarah Friesen

  Jul 12, 2023
  1.0
  i felt judged by the employees. i stood waiting for a change room and even with 3 girls at the front talking and laughing with eachother no one came over to help me. after some time of waiting a girl came over and told me to just pick a room as if it was obvious i should help myself. i went to checkout and again felt very judged. these girls were around my age, and especially since arie has positive quotes all over the store i was hoping my experience would be the same but it most definitely wasn’t. i don’t think anyone should have to feel like an inconvenience to a store, especially when they are trying to buy there items. i was patient and didn’t go into a room myself because i wanted to be respectful. i’m happy with my purchase but nothing else.
• KS

  Kendrah Sysak

  Feb 20, 2022
  5.0
  The diversity of their website sold me on its own, then going in to their change room to find the mirror had a curtain over it sold me even more. I applaud you Aerie, I will for sure be back.

Frequently Asked Questions About Aerie