Aerie

Reviews

• RR

  Roy Royce

  Aug 6, 2026
  1.0
  Absolutely terrible customer service. Rude and lazy employees. Literally makes me want to not shop at this brand at all anymore, multiple times now I have left the store frustrated. They don’t want to help at all.
• MJ

  Melanie Jill

  Jul 6, 2026
  1.0
  Very disappointing experience at this store. The red-haired employee was extremely rude and unhelpful when I asked for assistance. She did not make any effort to help and the interaction felt very unprofessional. I also overheard her yelling at employees, which was uncomfortable to witness. I hope management addresses this behaviour and works toward creating a more respectful environment for both customers and staff.
• AA

  Amy

  Jun 15, 2026
  1.0
  I went to visit my niece at aerie not too long ago and overall the experience was decent. The staff don’t have much concept about customer service though. Later that day my niece told me she overheard her co worker (a young readheaded girl) talking about the way I looked after I left. This is extremely hurtful I don’t understand how you are able to hire people that are so hateful and rude. Not to mention I’ve heard countless encounters with this same lady. I’m very disappointed in aerie. Do better.
• BT

  Big Tam

  Jun 8, 2026
  1.0
  Went into aerie this past week with my husband to shop for swimwear. Extremely disappointed when one of the staff members (a redheaded young lady) decided to give me dirty looks and body shame me calling me a brown hog behind my back to her fellow coworker. My husband overheard the interaction. I won’t be returning. Please don’t shop here if you are a person of colour or plus size. Staff isn’t friendly.
• NM

  Navita Manchanda

  Mar 21, 2026
  1.0
  Terrible experience. I went to the store in person and was told I could call the next day to check if the item was still on hold because of their 24-hour hold policy. When I called, the employee was rude and straight up said, “No, you cannot buy it,” because it was being held for an employee. Then I was told employees can hold items for up to a week. So customers get 24 hours, but employees get special treatment? Completely unfair and very unprofessional. The communication was misleading, and the attitude made it even worse. This kind of behavior is exactly why people don’t shop here.

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