ALO

Reviews

• SP

  Sam P.

  Apr 23, 2026
  1.0
  This was my first time shopping at ALO and trying on the products. Unfortunately, I was really disappointed with the service. The staff were not helpful and, at times they came across as quite rude. I felt like a nuisance when I asked for assistance and found myself saying “sorry” a lot. I just felt really uncomfortable overall. They also did not have my size available in most of the items I wanted to try on, which added to the frustration. I am hoping this was a one off experience and that I caught the store on a bad day, but it was not a good first impression. At this point, I am hesitant to return, especially with so many other athletic brands where I feel more like a valued customer.
• RI

  Russ Islam

  Jan 4, 2026
  1.0
  Purchased some stuff online, returned it in store got a credit. All good. Then I noticed my credit was decreasing to finally zero. Asked the store, they told me someone from another store stole my credit. Referred me back to online “customer service” and they told me there was nothing they can do. Read the other reviews just BAD customer service. Take your money else where.
• JS

  Jessenia Salinas

  Dec 31, 2025
  1.0
  The customer service at Alo has gone downhill. No one greets you or seems to want to guide you to the section the item you ask for is in. I had the same experience at the Alo at The Grove. This is where Lululemon is doing a better job at.
• JB

  J B

  Dec 31, 2025
  1.0
  It’s time for a change in management. E-Commerce sales are taking over. One Difference between shopping online and in person is the experience that “Employees”can offer to their customers. These employees lack people skills. They don’t greet, they don’t listen, they don’t offer help. Change the culture in this store by hiring people who want to service their customers.
• CV

  Christine Vassell

  Dec 18, 2025
  5.0
  So I must say, this has been a wonderful retail experience at ALO. Richard with whom I spoke with initially was amazing. He listened to my issue( which was not with the store, as i ordered online), just to be clear. He resolved my issue and along with his team, I left ALO a happy customer. Excellent customer service and quality product. I will definitely purchase again and again. Thank you team.

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