Ray-Ban

Reviews

• JU

  Jeff Urban

  3 days ago
  5.0
  My whole experience was great. The salesperson was helpful in many ways. He was able to help me find glasses that fit my facial structure.
• FD

  Frank Donalds

  Apr 18, 2026
  5.0
  The customer service was great. Highly recommended going to this location
• JG

  Jeffrey Gowdy

  Apr 11, 2026
  5.0
  Great spot. Good selection. Super friendly staff. Needed an adjustment and I was in a d out in minutes.
• AB

  Alex Braid

  Mar 25, 2026
  5.0
  Super helpful and friendly. Helped me choose a cool new set and put in new dark lenses.
• EO

  Efe Ozcivelek

  Mar 14, 2026
  1.0
  I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At the time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be “taking the hit” because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer’s concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.