Sunglass Hut

Reviews

• TC

  Thomas Clayton

  Mar 12, 2026
  1.0
  I visited this location to exchange a pair of sunglasses I purchased about 72 hours earlier from a Sunglass Hut in Florida while on a business trip. Unfortunately, the experience was very disappointing. When I explained to the associate (an older Caucasian gentleman) that I realized I already owned a similar pair and wanted to exchange them, he opened the case and immediately said the glasses had been worn and had smudges and scratches. The glasses were only worn briefly from the store to my car before being placed in my luggage, and only needed to be cleaned. Mind you, i had ALL the original packaging, including the receipt. I asked if he could make an exception, but he refused and said they needed to be in unworn condition. This was frustrating because the pair I purchased was the location in Florida had been on display, meaning they had already been tried on by customers, so technically they were worn. During the interaction, he also made a comment saying, “I don’t know why you’re buying glasses with all the things that are going on in the world right now, good luck, i'm sorry i don't want to get in trouble for returning these, the company is very strict” which I found unnecessary and inappropriate. I politely boxed the glasses and went to another location at Century City, where a sales associate named Fatima provided excellent service. She inspected the glasses, cleaned them, and issued me a gift card without any issue. Sunglass Hut sells luxury eyewear, and customers expect a certain level of service. I hope future customers receive the kind of professional and helpful experience I received at the Century City location. If you see an older gentlemen with grey hair at the Beverly Center location, please avoid him or work with another associate.
• SC

  Sean Casserly

  Dec 14, 2025
  5.0
  We had the pleasure of meeting Robert a few days ago. He was extremely helpful in executing a return and patient in facilitating an additional purchase. He even cleaned the crappy pair of Target sunglasses we came in with, eager to replace. He was affable, thoughtful and made our experience a lovely, memorable one.
• ZZ

  Zarina Z

  Nov 17, 2025
  1.0
  We visited Sunglass Hut on November 12 around 4 PM. There was a male associate working at the time. My husband and I came in to buy Prada sunglasses for him, but instead we were met with an arrogant attitude and shocking comments like, “You can leave this store,” and “You don’t have enough money for these glasses.” No jokes, this is exactly what he said, word for word. Everything can be seen on the camera. We were honestly shocked and even laughed because it was so unbelievable. We have friends who own similar retail businesses, and we’ve never experienced such condescending behavior from a sales associate, especially at a place like Sunglass Hut. I’m going to post a video about this on social media soon. I hope he sees it.
• AA

  Aidin Aka

  Nov 12, 2025
  1.0
  I am extremely disappointed with our experience at the Sunglass Hut in the Beverly Center. We were greeted by an employee named Fred, and it was honestly one of the worst customer service experiences I’ve ever had. Fred was very rude, disrespectful, and spoke to us in a completely unprofessional manner. At one point, he practically kicked us out of the store, and when I tried to walk back in, he told me “don’t come in.” This behavior is absolutely unacceptable for a store that claims to offer premium service. We left feeling very frustrated and disrespected. I do not recommend this location at all.
• JT

  jimmy tovar

  Oct 5, 2025
  1.0
  Terrible customer service. The male employee on the afternoon shift should definitely stay in the back. On 10/5

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