Ray-Ban

Reviews

• EO

  Efe Ozcivelek

  Mar 14, 2026
  1.0
  I recently purchased a pair of Ray-Ban sunglasses from the Newport Beach store on February 22. At the time of purchase, I was clearly told that I had a 45-day return period. After a short time, I noticed small marks on the lenses, which appeared to be a product issue. On March 14, while I was near Venice Beach, I stopped by the Ray-Ban store there to process a return. Unfortunately, the experience was extremely disappointing. First, the store manager/owner immediately accused me of wearing the sunglasses the entire time, which was simply not true. The glasses were barely used, and the marks were the reason I came in. Second, he even attempted to clean the lenses himself but was unable to remove the marks, clearly showing that the issue was with the product itself. Third, he complained that he would be “taking the hit” because I was returning the sunglasses to a different Ray-Ban store, which should not be the customer’s concern if the brand offers a 45-day return policy. Finally, he claimed that their system was not working properly and refused to process the return, leaving me with defective sunglasses and no resolution. Overall, this was a very disappointing customer service experience. Ray-Ban markets itself as a premium brand, but the service I received did not reflect that at all. Experiences like this make customers seriously consider switching to another brand.
• TH

  Thomas Haas

  Mar 10, 2026
  5.0
  Wonderful experience with personal, professional attention. Kind of rare these days. Chris was very helpful!
• MM

  Michelle Myers

  Feb 15, 2026
  5.0
  Collin helped me get the absolute best glasses that framed my face perfectly! Five star hospitality! I’ll be back !!!
• SD

  Samuel Duarte

  Feb 5, 2026
  1.0
  My Meta AI Wayfarer 1st gen glasses broken down. The speakers stopped working. I reached out to Ray Ban and after agreeing the warranty covered the damage they informed me they didn't have the Wayfarer and could ONLY offer me the Skyler version. Completely unfair of them to do this. I will never purchase RAY BAN again and will make sure to let people know.
• X

  XDiegoom •

  Dec 29, 2025
  1.0
  Ordered my Ray-Ban glasses online and selected in-store pickup at this location because it’s the closest to my home. I paid in full and arrived to pick up my order. When I got there, this Torta guy in the front desk only asked for my name, went to the back for about 10 seconds, and came back saying they “didn’t have my order.” Immediately after, he tried to pressure me into buying the same glasses again in-store, saying it was “easier,” and that he would manually cancel my original order later once it arrived. I refused, since I had already paid and there was no reason to make a double purchase. He then stated that if my order showed up and someone else came first, they would sell the glasses anyway — which completely defeats the purpose of online pickup. As soon as I left the store, I received a notification from Meta saying the store had canceled my pickup order. This confirms they were fully aware of my order and chose to cancel it after I declined to buy again in-store. Overall, this reflects poor ethics and lack of professionalism. The employee seemed more focused on pushing an immediate sale than honoring a paid pickup order. With basic discipline and professionalism — things anyone can work on without excuses — this situation could have been handled correctly. I recommend this torta employee in the front counter today to instead of having McDonald’s Everyday bc is clearly that he likes McDonald’s, he can skip one meal and if it’s if he’s not able to purchase a $30 Dollar gym, then go to his local Planet Fitness and sign up. No issue with the product itself. I’ll simply be purchasing from another store. Just be careful when you order online pick up at this location.