Question 1

Does the Century City location accept online returns?

Accepted Answer

Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).

Question 2

Does the Century City location accept online exchanges?

Accepted Answer

If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.

Question 3

Does the Century City location offer price adjustments?

Accepted Answer

Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.

Question 4

Does the Century City location offer warranty returns?

Accepted Answer

For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
• Style number (can be found on the white tag inside the product)
• Photos of the item clearly showing the problem
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)

Question 5

How do I pick up my BOPIS (buy online pickup in store) order?

Accepted Answer

• When can I pick up my purchase?
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
• What information do I need to pick up my order?
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
• Where do I go when I arrive ?
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.
• How long will the store hold my order for?
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.
• I can't pickup my order right away. Can I request an extension?
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.
• How can I cancel or return my order?
If you would like to cancel or return your order, please refer to our return policy.

Question 6

Do you accept Klarna in store?

Accepted Answer

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.

Question 7

What types of products can I find at Kate Spade in Century City?

Accepted Answer

You can find purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, all reflecting modern sophistication and joy.

Question 8

What are the store hours for Kate Spade in Century City?

Accepted Answer

Kate Spade is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.

Question 9

Does the Century City Kate Spade location accept returns for items purchased online?

Accepted Answer

Yes, items purchased on Katespade.com can be returned or exchanged at Kate Spade specialty shops, excluding airport and department stores.

Question 10

Can I pick up my online order at the Kate Spade Century City store?

Accepted Answer

Yes, you can pick up your order in-store. You will receive an email when your order is ready, typically within three hours, and you must bring your order confirmation and valid ID.

Question 11

What payment options are accepted at the Kate Spade Century City store?

Accepted Answer

They accept American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.

Question 12

Does the Century City store offer price adjustments for recent purchases?

Accepted Answer

Items purchased at full price and still in stock are eligible for a one-time price adjustment within 7 days of purchase, excluding final sale or discounted items.

Question 13

Is Klarna accepted for payments at Kate Spade in Century City?

Accepted Answer

Yes, you can use Klarna by setting it up with Apple Pay or Google Pay for contactless payment at stores that accept these methods.

Question 14

Are there nearby stores where I can find complementary fashion items when visiting Kate Spade in Century City?

Accepted Answer

Yes, nearby stores include the Adidas Store for sportswear and shoes, BOSS for men's clothing and shoes, and Victoria's Secret for lingerie.

Question 15

What nearby dining options are available around the Kate Spade store in Century City?

Accepted Answer

You can visit 59th & Lex Cafe for American cuisine, HRB Experience Century City for sushi and beer, or Bake Cheese Tart for bakery and ice cream treats.

Question 16

Are there any nearby stores where I can shop for beauty and cosmetic products near Kate Spade Century City?

Accepted Answer

Yes, the Chanel Fragrance and Beauty Boutique and Urban Decay stores are nearby for cosmetics and beauty supplies.

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