I tried 3 pair of pants there. And when I came down stairs to choose something else with one pants in my hands, an assistant asked me if I need help. I answered that no. And then the answer fallowed ARE YOU SURE? Like really? In a minute another assistant came to me and asked if I keep shopping or did I left another 2 panties in fitting room? I felt like suspicious against me. So my desire to buy anything has disappeared.
JS
Joana Skubella
2 days ago
1.0
Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034)
I am extremely disappointed with Alo Yoga.
According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are:
2534203906 (DHL Express)
2145393935 (DHL Express)
Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000.
What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion.
I currently have neither the merchandise nor my money.
For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer.
Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value.
At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund.
Order number: #31310034
I sincerely hope this issue will be resolved promptly...
AA
Angelica
Jan 24, 2026
5.0
thank you for helping us shop today. always a great experience.
TT
Tommy
Jan 24, 2026
3.0
i was ignored by 5 staff members walking into this location; it wasn't until i got to the back of the store when someone said hello and offered some help. i think i'll just stick to online shopping
What products and services does ALO at The Grove offer?
ALO offers an elevated wellness brand featuring studio to street clothing, yoga gear, and luxury performance skincare.
Where is ALO located?
ALO is located at 189 The Grove Dr, Los Angeles, CA 90036, USA.
What are the operating hours of ALO?
ALO is open Monday to Thursday from 10:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 8:00 PM.
How can I contact ALO at The Grove by phone?
You can reach ALO by phone at +1 323-285-3765.
Where can I find more information or shop online for ALO products?
Visit ALO's website at https://www.aloyoga.com/ for more information and online shopping.
What types of clothing categories does ALO specialize in?
ALO specializes in women's clothing, yoga apparel, fashion, and clothing for wellness activities.
Which nearby coffee shops can I visit before or after shopping at ALO?
Nearby coffee shops include Arabica Los Angeles, %Arabica at The Grove, and Groundwork Coffee, perfect for a relaxing break before or after your ALO visit.
Are there any popular clothing or fashion stores near ALO at The Grove?
Yes, nearby fashion and clothing stores include PAIGE, Nike, Dolce & Gabbana, Ray-Ban, Gap, Vans, and Johnny Was, offering diverse options in apparel and accessories.
What dining options are available near ALO?
Nearby dining options include Haagen-Dazs, Pressed Juicery, Jamba Juice, Bar Verde, Wetzel's Pretzels, Sogno Toscano Restaurant & Cocktail Bar, Alma Cocina de Mexico, and Picnic Society By Gwen for a variety of tastes.
Is ALO close to any parks or places for outdoor activities?
Yes, ALO is near The Park and Park at the Grove, which are great spots for outdoor activities and relaxation.