ALO

Reviews

• SF

  Shawn Flanagan

  2 days ago
  5.0
  very friendly service
• A

  Яна Гукун

  2 days ago
  3.0
  I tried 3 pair of pants there. And when I came down stairs to choose something else with one pants in my hands, an assistant asked me if I need help. I answered that no. And then the answer fallowed ARE YOU SURE? Like really? In a minute another assistant came to me and asked if I keep shopping or did I left another 2 panties in fitting room? I felt like suspicious against me. So my desire to buy anything has disappeared.
• JS

  Joana Skubella

  2 days ago
  1.0
  Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034) I am extremely disappointed with Alo Yoga. According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are: 2534203906 (DHL Express) 2145393935 (DHL Express) Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000. What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion. I currently have neither the merchandise nor my money. For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer. Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value. At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund. Order number: #31310034 I sincerely hope this issue will be resolved promptly...
• AA

  Angelica

  Jan 24, 2026
  5.0
  thank you for helping us shop today. always a great experience.
• TT

  Tommy

  Jan 24, 2026
  3.0
  i was ignored by 5 staff members walking into this location; it wasn't until i got to the back of the store when someone said hello and offered some help. i think i'll just stick to online shopping

Frequently Asked Questions About ALO