Dr. Martens Century City

Reviews

• OM

  Opulent Mush

  Feb 27, 2026
  5.0
  I went in there just to get a classic pair of black boots but walked out with 2 pairs of boots and a purse! The sales people made me feel like I was shopping with an old friend. I’ll have to come back to get the sandals. Happy experience 🍭 thank you 💜
• SS

  Sabrina Sea

  Feb 18, 2026
  1.0
  THE MANAGER AND ASSISTANT MANAGER NEEDS TO GET FIRED ASAP!!! I had a bad experience returning two shoes at this store a couple of weeks ago because the gift I originally wanted to get my gf, her mother gave it to her for Christmas instead. So I returned it to Century city where I originally bought it and told the Manager Edd that I unfortunately couldn’t keep them anymore. The way he responded to me was really disrespectful and seemed to be already in a bad mood when he noticed I was coming in the store with the bag of shoes. I did hear him mutter something disrespectful under his breath when I came in the store because I saw his coworker react to what he said which was directed towards me returning shoes. I would’ve considered exchanging the shoes for myself but since he was being so disrespectful towards me. I decided to call the company to complain. Cut back a couple of days ago, My girlfriend went in to this store and had an altercation with their assistant manager about exchanging a shoe that she wanted instead of the one she bought because the size didn’t fit right since she went with the suggestion of the sales person that helped her, which was the assistant manager at the time. He was so inconsiderate on what she was telling him since it was hurting her feet that it seemed he was doing all he can to keep her from returning the shoe. Even though she was asking if there were better options and he kept saying no. When she finally decided to return the shoes he looked irritated at her and didn’t bother to respond or talk to her once he did the return. He didn’t want to give up his name to her when he asked but we got it anyway from the other sale associates. I don’t understand how a company can hired 2 unprofessional and disrespectful Mangers run a store like Dr. Martens. I’ve seen people talk bad about the store but experience it first hand puts in perspective. So I hope the company gets it together fire both the Managers Edd and Francisco. If they expect this store to do better
• ET

  EZ Tour Travel

  Feb 7, 2026
  1.0
  THE GUY in the photo is not helpful at all. The company need to consider to fired him to get more sales. I want to trying the satchel bag and he ask me to fix the strap by myself. Not good for a salesman. And he keep talking with his friend while there is a customer. Very bad services for a very big brand like Dr Martens. One more things when i taking picture outside the store he hide inside maybe he know i take a picture of him and will make a review. I also see alot of people complaining about the guy on the review. Its a very bad attitude. One more thing THE COMPANY SHOULD CONSIDER TO FIRED THE EMPLOYEE LIKE THIS GUY!
• DC

  dean crowley

  Jan 8, 2026
  5.0
  Love this store! Genuinely I love this store and if you’re looking for someone with great customer service and listens/knows what you’d like I always look for a girl named Heidi! She’s always amazing every visit and she’s always been helpful 😭💅🏻 a girls girl period!! If you really want someone to listen to what you like, style, budget options!!! Yes she was sooo nice cause a girl be on a budget you know!! I appreciate her advice and being so patient with me spending the time to pick out the perfect shoe! Helping me with tricks and tips to break them in & how to take care of them for long term use! Genuinely appreciate how Heidi was very kind and considerate!
• AG

  Amber Garcia

  Jan 8, 2026
  1.0
  I usually love this store but the past 4 visits to purchase their new style dropped and while I was there by the name of “Ed” I was approached by this rude associate, I felt really uncomfortable with his attitude and it really felt that his assistance was more for himself they way he ignored my interest or my concerns on what I’m looking for. He kinda brushed me off and kept pushing another style and upselling me. I don’t appreciate how I was treated and it felt like I was just another “sale” for him. After I kept saying no he seems bothered that i didn’t want what he suggested 😠 I’ve been coming here for so long and this was just a really uncomfortable & unsettling experience.