BREITLING BOUTIQUE LOS ANGELES

Reviews

• MV

  May Visor

  Oct 30, 2019
  1.0
  If I could give them negative starts, I would. HORRIBLE service. Had to wait TWO weeks to receive an email. Had to call me very two days to get information. They charged me almost an extra grand on items I hadn't requested. I am going to stick to Rolex. At least they know how to treat a customer. Run away.
• SG

  Sherrel Gonzalez

  Feb 18, 2019
  1.0
  I have had the worst customer experience here. This is not luxury service by any means. I brought my watch in for repair on November 18th because my wings fell of. I worked with Jeffery the assistant manager. He told me my watch would be covered under the warranty and I just made the cut off. I was happy about that. I get an email from Breitling service on Dec 19th with an invoice for $1,567.80 to replace all kinds of other things besides my wings. I was frustrated because it took 1 month to get any followup about my watch. Also Jeffery didnt bother to call me to talk through why it wasn't covered now or what my other options were. I emailed 3 times and called 4 times, but he was always out so I left messages, but he wouldnt respond. I finally spoke to another sales associate in January 25th who was helpful and kept apologizing because he was giving my messages to Jeffery. He told me he was just an associate, but would make sure someone followed up with me that day because their corporate folks were visiting the store. I did get a call back, but he wasnt able to get me too much info because the repair shop was back east and they were closed. He promised to call the next day. Instead I got a call from Jeffery. He said he was sorry for the delay. He was delayed in getting back to me because their repair shop was shut down for a few weeks when he sent my watch in, he was on dialysis and had been sick and their computers in the store had been down too. At this point, how is any of this my fault, but what can I say when he tells me he is sick. He tells me that the repair shop said my watch appeared to have impact and the warranty was not covered. I told him i had only worn the watch 10 times. I work in an office, that doesnt seem possible. I just wanted my wings fixed. I don't know if the time I dropped it off and the time it made it to the repair place it was dropped, but I know I didnt wear it enough to cause any issue. Also the fact that I didnt get any follow up calls and they had my watch for so long, something should be done to rectify that. I could understand it they said the bill is $1,600 but for the invonvenience I will meet you have way or 1/4 of the way because we dropped the ball SEVERAL times. Nope. He said he would see what he could do. At this point they have had my watch for 2 months. Of course I never heard back from Jeffery. I called and spoke with Alina on 2/4. I tell her the whole story again. She isn't sympathetic, kinda short, but she said she would follow up. She left me a voice message a few hours later saying she was unable to get in touch with the repair shop and would call me when she heard back. 2 weeks go by and I dont hear back. I call today and she says she called me. I said yes, that was 2 weeks ago and you said on the voicemail you could not get a response from the repair shop, and you would follow up with me. That was 2 weeks ago. She said okay hold on let me check something. She gets back on the phone and says your watch is here. If I had not called I would not have known. Also when she left a voice message she said nothing about she would just return my watch back to me with no resolution. She said it was not repaired because they said there was impact to the watch. OMG!! She wants trying to find a solution. No customer experience whatsoever. So now I am in the same position I was in November. Now it is month 3 of them having my watch. What a waste of my time and energy. When I go to Louis Vuitton or Cartier the employees are top notch at follow up and customer experience. When I bought my watch in Aruba the service was top notch. The Century City Breitling location doesnt provide an experience. I couldnt get basic follow up. I felt like I was shopping at target, not a high end retailer. I will never buy a Breitling watch again and please NEVER go to that location.

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