JCPenney

Reviews

• AP

  Alfred Perez

  Feb 14, 2026
  1.0
  Purchased lab grown 5/8 carat yellow gold earrings for Valentine's and one of the lock mechanisms was defected and subsequently the earring fell on the floor and was lost for about an hour. Luckily we were inside the home and found it. I called the supervisor Monica to let her know in advance of issue thinking the issue would be resolved quicker but I was wrong. When I visited the store, she made me wait for about 25 minutes. When she inspected the earrings she accused my wife of pulling tag and causing the defect with no basis. She also refused to give me a refund (to get an upgrade) since my wife allegedly wore the earrings even for 1-2 seconds. She even called the saleslady to reiterate that she told me about the No Return Policy once earrings are worn. I just left knowing that I will no longer purchase jewelry from JCPenney where the customer is NOT right and there's no policy written on the receipt. So if you wear jewelry and you find out it's defective, you will not get a refund because you already WORE IT! It's a bad policy and obviously a poor business practice that is not worthy of future business. JCPenney needs to rethink about pleasing their customers rather than making false accusations and belittling them, making them feel stupid! I called the 800 number and nothing was resolved. They only referred me back to the Store Mgr--. Mr. Barnes. Talk about passing the bucket. JCP Jewelry has a bad policy and bad customer service!
• LO

  Luisa Ortega

  Jan 28, 2026
  5.0
  Great offer's
• RR

  Raymond Ramos

  Jan 17, 2026
  5.0
  My girlfriend found what she needed for her mother.
• FB

  Francine Briones

  Dec 20, 2025
  5.0
  LORD 👑JESUS THANK YOU 🙌🕊💕⚘️I like going in but only pick up available ,aww but we need to walk into OUR MALLS AND GIVE BACK JOBS MERRY CHRISTMAS ,a gift for my grand 💙
• EM

  E M

  Dec 1, 2025
  1.0
  I ordered a waffle maker online and requested curbside pickup because I have difficulty walking. I've ordered online in the past and knew that the pick up desk was quite a distance from the parking lot. I responded to the email linking me to curbside pickup. I parked in a designated parking space and waited, and waited. After waiting over 15 minutes I received notification that my order could not be processed and that I needed to come in to the store. What's the point in offering curbside pick up if I have to come in to the store myself? That defeats the purpose of the service, right? So I walk to the first service desk I see and ask for a manager, had to wait for one to show up and finally, after almost half an hour, received my purchase. Efficient? NO. Convenient? NO. Customer Friendly? Debatable. JCP...you're barely hanging on to customers through possible bankruptcy...you need to do better if you want to keep us shopping there.

Frequently Asked Questions About JCPenney